Operations Support Engineer

Job Summary:  

We are seeking a skilled and motivated Support Engineer to provide technical assistance to our clients and internal teams. The ideal candidate will troubleshoot and resolve issues, support system operations, and collaborate closely with cross-functional teams to ensure smooth product performance and high customer satisfaction.  

Qualifications & Experience  

• Minimum of 2 years of experience in technical support, software development, or related roles. 
• Exposure to troubleshooting, incident resolution, and working with cross-functional teams. 
• Strong problem-solving skills and ability to work independently. 
• Reliable, proactive, and collaborative, with a strong customer service mindset. 
• Flexibility to support off-hours or weekends as needed. 
• Bachelor’s degree in computer science, information technology, or related field. 

Technical Skills:  

• Proficient in C#/Java, JavaScript, Python, HTML, SQL. 
• Experience with scripting or software development. 
• Hands-on experience with SQL, PostgreSQL, MongoDB, or similar databases. 
• Familiarity with Windows and Linux environments. 
• Proficient in Microsoft Office, Jira, Confluence. 

Soft Skills:  

• Strong communication and interpersonal skills. 
• Self-starter with good problem-solving abilities. 
• Collaborative team player with a proactive approach to challenges. 

Duties & Responsibilities  

• Respond to and resolve technical issues reported by clients or internal. 
• Troubleshoot, diagnose, and document problems using logs, monitoring tools, and debugging techniques. 
• Escalate complex issues to higher-level engineering or development teams when necessary. 
• Monitor system performance, maintain system health, and apply patches or updates as needed. 
• Maintain internal knowledge bases, documentation, and contribute to user guides. 
• Collaborate with development, QA, and product teams to address recurring issues. 
• Identify areas for product or process improvement based on client feedback and issue trends. 

EEO Statement: 

Baylor Genetics is an equal-opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender identity, veteran status, disability, genetic information, pregnancy, childbirth, or related medical conditions, or any other status protected under applicable federal, state, or local law. 

Note to Recruiters: 

We value building direct relationships with our candidates and prefer to manage our hiring process internally. While we occasionally partner with select recruitment agencies for specialized roles, we do not accept unsolicited resumes from recruiters or agencies without a written agreement executed by the authorized signatory for Baylor Genetics ("Agreement"). Any resumes submitted to Baylor Genetics in the absence of an Agreement executed by Baylor Genetics' authorized signatory will be considered the property of Baylor Genetics, and Baylor Genetics will not be obligated to pay any associated recruitment fees.