Operations Support Engineer

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next.  Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Note on Cleared Roles: If this position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

This position requires the ability to obtain Secret clearance from the United States Government.

We are hiring immediately for an Operations Support Engineer (OSE) role in Longmont, CO.

Responsibilities:

• Assist operations teams with ground system troubleshooting and anomaly resolution; may include gathering data and generating reports for ground engineering support and management teams.
• Perform ground system telemetry trending and monitoring, generate ground system health metrics and charts for dissemination to management teams.
• Vendor management, including leading a weekly teleconference with key vendors and reconciling metrics reports with these vendors.
• Help in developing next-generation operational tools on our new cloud platform.
• Technical writing of proposals, design documentation, statements of work, etc.
• Clearly and effectively communicate and coordinate with customers and external vendors.

Minimum requirements:

• Must be a U.S. citizen and must be able to obtain a Secret security clearance
• Bachelor’s degree in engineering or a related field. Four additional years of experience may be substituted for a degree
• Strong troubleshooting skills and technical acumen with curiosity around both hardware and software
• Ability to accommodate travel up to 2%
• Ability to accommodate a 5-week rotational shift all the while earning shift differential.
• SHIFT DETAILS: Week 1 – first half day shifts, Sat-Wed 6am – 2pm; Week 2 – second half day shifts, 6 days off, then Wed – Fri 6am – 2pm; Week 3 – swing shifts, Mon-Fri 12pm – 10pm; Week 4 – mid shifts, Mon-Fri 9pm – 5am plus Sat. and Sun. 5pm – 5am (7 days on); Week 5 – Mon-Fri off (5 days off)

Preferred Requirements:

• 1+ years of experience in satellite ground systems and operations
• Proficiency in a Linux operating environment
• Experience with programming and scripting languages (e.g. Ruby, Python, Java)
• Experience with Amazon Web Services
• Familiarity with Kibana and Elasticsearch
• Familiarity with GitHub
• Experience with build CI/CD systems like Jenkins, Travis, or Team Foundation Server (TFS)
• A person who enjoys hands-on work
• Strong collaboration and teamwork skills
• Strong verbal and written communication skills, including customer communication and technical writing

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Pay Transparency: In support of pay transparency at Vantor, we disclose salary ranges on all U.S. job postings.  The successful candidate’s starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire.  If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire. 

The date of posting can be found on Vantor's Career page at the top of each job posting.

To apply, submit your application via Vantor's Career page.

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.