Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.
Our Values- Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
- People First - We communicate with honesty and respect to our customers, colleagues, and partners.
- Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
- Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices.
This is a 40-hour/week contract position.
About the Role:
The Operations Support Associate is an administrative role focused on supporting our title team through timely and accurate handling of lender communications. You will be responsible for monitoring and assigning lender emails to the correct files, facilitating the management of secured emails, and completing other support tasks that keep transactions moving efficiently. This role is ideal for someone detail-oriented, highly organized, and eager to build a career in the title and escrow industry while contributing to a fast-paced, growing team.
Responsibilities:
- Learn to use our title production software, and complete corresponding actions within it
- Serve as the primary point of triage for inbound emails requiring manual review
- As familiarity and performance are demonstrated, support phone communications
- Conduct quality review of all documents for signatures
- Identify documents for needed actions as per Lender Instructions
- Sort and file necessary documents for recording
- Facilitate the management of secured emails
Required Skills & Experience
- 1+ years of experience in title & escrow needed
- Excellent phone, email, face-to-face and remote communication skills
- The ability to multitask and focus as required and to be proactive
- Ability to thrive in a fast-paced, metrics-driven work environment
- Extreme attention to detail and organizational skills
- Open minded to process changes, continuous system updates and enhancements
- Have a driven, positive attitude and ability to work as a team player
- Proficient in using various computer programs and ability to navigate educational, company-provided resources
#LI-Remote
We offer a comprehensive package of benefits to eligible employees: medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.
We currently offer the following benefits to all Full-Time employees:
- Work/Life Balance - We encourage taking Paid Time Off (PTO)!
- 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
- Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start on your first day of employment
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- 401K with company match program
- Short-Term & Long-Term Disability
- Commuter Flexible Spending Account (i.e. Transit or Parking)
- Supplemental Life and AD&D Insurance
- Auto & Home Insurance Group Life Insurance
- Critical Illness, Injury and Hospital Insurance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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