Operations Specialist

PriceSpider is a retail technology company filled with talented people relentlessly driven to revolutionize the online shopping experience. We are the fastest growing Brand Integrity, Where-to-Buy and data services innovator, providing unmatched insights into online consumer purchasing behaviors around the globe. Our technology helps manufacturers, marketers, and retailers radically improve their marketing impact, retail sales, and revenues. Our clients use PriceSpider’s proprietary technology to crawl the web and power their tools to reveal the secrets of exactly what people buy—as well as where, when, and how. We continue to push the boundaries of our technology to create amazing user experiences for both our clients and their consumers. Today PriceSpider is helping nearly 1,500 brands around the globe.

Job Description: 

The Operations Specialist ensures data quality and provides proactive solutions for PriceSpider products and services. This role involves understanding customer needs, diagnosing, and resolving issues efficiently, and collaborating with cross-functional teams to meet service level agreements. The Operations Specialist is key in maintaining data accuracy and availability across all product lines. 

Essential Function & Responsibilities: 

• Follow direction from lead on priority tasks.
• Resolve escalated support and implementation issues per internal SLA.
• Ensure performance goals are met with high accuracy.
• Document work clearly in all tools and tickets.
• Adhere to established processes.
• Perform root cause analysis for assigned issues.
• Provide regular updates to leadership on work status.
• Accurately record statistics and time logs for reporting.
• Ensure resolved issues meet customer expectations.
• Stay informed on new PriceSpider products, procedures, and trends.
• Request peer reviews to ensure work quality.
• Identify and escalate tooling issues to leadership.
• Suggest automation for processes and tasks.
• Perform setup and maintenance tasks, including writing parse definitions (JSON/regex) and scripts.
• Utilize matching tools (AutoMatch, Alexandria Omni Crawler, Seller Product Feed Match) proficiently.
• Minimize recurrence of ongoing issues and ticket reopenings.
• Retrieve product data from websites when necessary.
• Audit customer products daily for comprehensive and accurate matching.
• Report system anomalies proactively to leadership.
• Assist team members as needed.
• Participate actively in standups, team calls, training sessions, and all-hands meetings.
• Handle escalations as needed.
• Be available for after-hours support when necessary. 

Minimum Qualifications: 

• Proven team collaboration experience.
• Strong problem-solving and critical thinking skills.
• Excellent oral, written, and interpersonal communication skills.
• Ability to quickly learn and apply technical skills.
• Demonstrated technical ability in use at PriceSpider. 

Preferred Qualifications:

• Proven capabilities in a technical role.
• Experience in documentation.
• Familiarity with Agile or Kanban methodologies.
• Understanding of JSON and regex.
• SQL skills.
• Experience with Jira and Confluence. 

Location: 

We are hiring for this position in the United States. This is a remote position.

Compensation:

The salary for this role is $18-$20/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

PriceSpider is an equal opportunity employer that is committed to inclusion and diversity.