As an Operations Representative, you will manage customer backend setups, support agents, update customer plans, and handle billing tasks.
As an Operations Representative at Webbing, you will manage all customer backend setup in a Webbing-developed platform, consisting of multiple complexes and ever-evolving pricing and service modules.
You will:
- Handle customer setup and changes.
- Support Webbing agents with all requests and questions regarding the service, setup, and management platform.
- Building and updating customers’ plans.
- Be a part of the cross-department’s projects.
- Operations maintenance activities planning.
- Handling monthly billing tasks.
- Perform basic QA for new Webbing platform features.
Full- time position
- Proficiency in English with excellent written and verbal communication skills
- Self-motivated with the ability to work independently, prioritize and meet deadlines.
- Ability to manage multiple administrative projects simultaneously
- Strong attention to detail and patience
- Organized and detail orientated with excellent prioritization skills
- Ability to solve operational problems
- Good skills with MS Excel (VLOOKUP, match, pivot)
- Bachelor’s degree - an advantage
- Technical skills – an advantage
- Previous experience in a similar operational role - an advantage
- Understanding of mobile roaming flows – an advantage
- Experience with Project Management tools (Monday, Zendesk) -an advantage
Top Skills
Excel
Project Management Tools
Zendesk
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