The Operations Manager will oversee logistics, manage the local team, track KPIs, strengthen client relationships, and improve operational efficiency.
About Draiver
Draiver is a technology company transforming vehicle logistics. With operations in the U.S., Brazil, Mexico, and LATAM, our AI-powered platform helps fleets, OEMs, and dealerships move vehicles with efficiency and scale.
We are looking for an Operations Manager to lead our team and day-to-day activities in Mexico. This is a key leadership position, responsible for ensuring operational excellence, developing people, and supporting Draiver’s growth in the region.
What You’ll Do- Oversee daily logistics and vehicle movements, guaranteeing on-time and high-quality execution.
- Manage and lead the local operations team, setting clear goals and ensuring accountability.
- Build a performance-driven culture through coaching, feedback, and development.
- Track KPIs and operational metrics, using data to improve results and processes.
- Strengthen relationships with clients, ensuring that expectations are met and exceeded.
- Collaborate with other departments (Product, Tech, Finance, HR) to align local operations with global priorities.
- Identify opportunities to improve efficiency, scalability, and customer experience.
- Driver Supply & Engagement: Build and manage a reliable driver network, implementing strategies to recruit, onboard, retain, and incentivize high-quality drivers.
- 5+ years of experience in operations management, preferably in logistics, gig economy, mobility, or tech.
- Proven track record of leading and developing teams.
- Strong leadership skills: clear communicator, problem-solver, and able to make decisions under pressure.
- Comfortable working with data, KPIs, and performance dashboards.
- English is desired.
- Experience in fast-growing or startup environments is a plus.
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