Operations Manager, DPMS

General Summary: The Operations Manager role combines enterprise client coordination, cross-functional communication, and operational strategy. This role sits within our Global DPMS Operations function with close ties to support, sales and development. The role is a pivotal part of our DSO/Enterprise team strategy. The role reports to the Vice President of Operations. 

This role spans a broad range of responsibilities and functional areas. It is expected to remain flexible and adapt to new duties as needed in a fast‑paced, execution‑focused environment. The responsibilities listed here are comprehensive but not exhaustive of all current or future expectations.

• Drive operational rollout of enterprise accounts by coordinating internal workstreams, aligning operational readiness, and ensuring product activation steps are executed accurately and efficiently.
• Apply structured thinking and organizational discipline to complex, multi-stakeholder situations.
• Maintain clear visibility into the status of all active work and communicate progress to internal and external stakeholders.
• Support broader operational initiatives through business requirements gathering, data collection, and cross-functional coordination.
• Orchestrate cross‑departmental operational workflows, resolving bottlenecks and ensuring teams have the inputs, data, and resources needed to progress enterprise account work.
• Identify inefficiencies in enterprise workflows and contribute to building scalable operational processes, documentation, and data practices that strengthen the overall operating model.
• Conduct Business Analysis to determine requirements for high-level strategic initiatives.
• Manage operations team including key performance metric tracking to ensure alignment with business strategic goals
• Use excellent leadership skills to drive strategies and develop execution plans

• Strong Interpersonal and communication skills (verbal & written)
• Ability to communicate with professionalism, confidence, and empathy in enterprise-facing settings
• Execution-focused with a consistent track record of driving work to completion
• Demonstrated ability to solve problems and provide immediate solutions
• Ability to lead a team in a fast-paced environment to quickly identify and resolve customer issues
• Exceptional organizational skills with ability to manage competing priorities across multiple workstreams
• Strategic mindset with the business acumen to connect operational tasks to broader organizational outcomes
• Adaptable and resourceful, with the ability to navigate complex organizations and identify the right people and processes to advance work
• Skilled at holding accountability across multiple stakeholders without direct authority
• Ability to increase existing technical knowledge through Dental Systems Product Trainings

• 5+ years of experience in an operations, client success, implementation, or coordination role
• Previous management experience, preferred
• Bachelor’s Degree, required
• Experience working with enterprise-level clients or accounts
• Background in SaaS or technology-adjacent environments
• Experience in healthcare, dental, or practice management software a plus
• Occasional Travel, 10%

This role is ideal for someone who thrives in a fast-paced environment, is effective in managing multiple workstreams simultaneously, and brings a bias toward execution. While not a deeply technical role, it requires someone who understands how complex organizations work, can navigate them effectively, and excels in keeping clients informed, supported, and on track.

Salary Range: $105,000 USD - $110,000 USD, based on experience