The Logistics Operations Manager oversees logistics operations, manages relationships with 3PL partners, ensures inventory accuracy, and enhances operational processes.
Over The Moon is seeking a Logistics Operations Manager to oversee day-to-day logistics operations across wholesale, ecommerce, and 3PL fulfillment. This role will serve as the primary operational lead managing our relationship with our third-party logistics partner, ensuring inventory accuracy, timely inbound and outbound shipments, smooth vendor communication, and strong reporting visibility across the business.
The ideal candidate is highly detail-oriented, operationally minded, and comfortable managing multiple moving pieces simultaneously. This person should thrive in a fast-paced environment, proactively solve problems, and help build scalable logistics processes as the business continues to grow.
Key Responsibilities
3PL & Fulfillment Management
- Act as the primary point of contact for Over The Moon’s 3PL partner, overseeing daily communication, issue resolution, and operational performance
- Monitor inbound receipts, outbound fulfillment, inventory discrepancies, ASN tracking, routing compliance, and shipping timelines
- Partner closely with warehouse teams to ensure accurate receiving, packing, fulfillment, and return processing standards
- Escalate and resolve shipping delays, inventory variances, operational bottlenecks, and fulfillment issues in a timely manner
- Continuously identify opportunities to improve fulfillment workflows, inventory accuracy, and operational efficiencies
Wholesale Logistics & Vendor Coordination
- Manage outbound wholesale shipments and coordinate routing, shipping timelines, and documentation with wholesale partners and vendors
- Communicate directly with vendors regarding shipment readiness, routing instructions, carton details, delivery timelines, and freight coordination
- Oversee shipment tracking and ensure all wholesale orders are delivered accurately and on time
- Support purchase order tracking and inventory movement across channels
- Partner with internal buying, operations, and finance teams to ensure smooth order lifecycle management
Reporting & Operational Oversight
- Own and maintain logistics and fulfillment reporting across ecommerce and wholesale operations
- Track and report on key operational metrics including fulfillment SLAs, shipping performance, inventory discrepancies, return trends, and operational KPIs
- Build and maintain reporting dashboards and operational trackers to improve visibility across teams
- Assist with forecasting operational needs and identifying areas for process optimization and scalability
- Support reconciliation efforts related to freight, shipping expenses, and warehouse operations
Cross-Functional Operations Support
- Collaborate closely with Customer Experience, Buying, Finance, and Operations teams to support day-to-day business needs
- Assist with operational SOP development and process documentation
- Help implement and optimize operational tools and systems across logistics workflows
- Support special operational projects and process improvement initiatives as needed
Requirements
- 4+ years of experience in logistics, operations, supply chain, wholesale operations, or fulfillment management
- Experience managing relationships with 3PLs, warehouses, freight partners, or fulfillment providers
- Strong understanding of wholesale shipping processes, routing, inventory management, and fulfillment operations
- Highly organized with exceptional attention to detail and follow-through
- Strong communication skills with the ability to manage vendor and partner relationships professionally
- Comfortable working cross-functionally in a fast-paced startup or ecommerce environment
- Advanced proficiency in Excel/Google Sheets and operational reporting
- Experience with platforms such as Shopify, ERP/WMS systems, inventory platforms, or logistics software preferred
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