Operations & Innovation Program Specialist

AI2IO helps organizations navigate the complex landscape of technology solutions, from foundational IT services and system support to advanced software integration, automation, and cutting-edge AI implementations. Our expertise spans IT infrastructure management, custom software development, seamless system integrations, and optimization of low-code business automation, empowering clients to maximize their existing technology investments.

Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.

Position Title

Operations & Innovation Program Specialist

Position Location

Remote – work virtually from anywhere in the United States

Salary

AI2IO recognizes salary ranges from job boards do not necessarily reflect our pay ranges. In many instances we out-compete those ranges for well-qualified candidates.

Job Summary

The Operations & Innovation Program Specialist supports day-to-day internal operations across light accounting, marketing administration, and Business Central employee/timecard administration, while also owning the operational execution and storytelling of our Innovation Program.

This role blends process discipline (tracking, approvals, workflows) with presence (facilitation + presenting). You’ll run innovation meetings, keep the program organized, and deliver engaging monthly updates that keep leaders and teams excited and aligned.

You’ll be joining a positive, transparent, and highly collaborative team culture—and we’ll look to you to help maintain and strengthen that environment through open communication and a spirit of teamwork.

Essential Functions

Business Central Administration (Employees + Timecards)

• Support employee setup/maintenance tasks in Microsoft Dynamics 365 Business Central (access coordination, resource/employee records, basic data upkeep as assigned).
• Administer timecard/time sheet processes:
• • Monitor submission status, follow up on missing/late timecards, and support employees with basic questions.
  • Ensure time is coded to the correct projects/engagements and escalates issues quickly.
  • Produce simple reporting/exports as needed for leadership and finance.
• Maintain clear documentation and step-by-step guides for common timecard workflows.

Accounting Support

• Assist with routine accounting operations such as document organization, basic data entry, invoice backup collection, and routing for approval.
• Maintain clean records and respond quickly to finance/admin requests.

Marketing Support

• Support simple marketing operations such as maintaining lists, coordinating recurring activities, keeping trackers current, and supporting basic content logistics (compiling inputs, formatting, scheduling support).

Innovation Program Operations (Program Owner)

• Maintain and continuously improve the idea intake + scoring workflow.
• Schedule, run, and document Innovation meetings; maintain agendas, decisions, and action tracking.
• Keep the “menu” stocked: a prioritized pipeline of ideas/POCs that are ready for review.
• Revitalize and maintain the bounty board so it stays active, current, and visible.
• Administer awards workflows end-to-end:
• • Trigger automated award emails to HR for approval.
  • After approval, trigger automated award emails to Payroll for payout processing.
  • Track award status, maintain audit trail, and follow up to completion.
• Help design and implement a single app + automated workflows to manage the full lifecycle (intake → scoring → review → bounty/POC → awards).

Presenting & Program Storytelling

• Prepare and deliver a monthly Innovation update to a broad audience (leadership + staff).
• Create compelling narratives from program data: wins, lessons learned, pipeline highlights, and what’s next.
• Facilitate live discussion with confidence—keeping energy high, engaging the room, and landing key messages clearly.

Position Requirements

• 2+ years in an operations/admin/program support role (or equivalent experience).
• Comfort with timecard administration and recurring operational workflows.
• Proficiency in Microsoft 365 (Teams, Outlook, Excel, SharePoint).
• Able to create and deliver presentations (PowerPoint) and speak confidently to groups.
• Operations execution: strong follow-through, detail orientation, reliable cadence management.
• Communication & facilitation: clear written updates, crisp meeting notes, strong stakeholder follow-up.
• Presentation presence: charismatic, captivating, confident presenter who can hold attention and make updates feel exciting.
• Process improvement mindset: naturally looks for ways to simplify, automate, and standardize.
• Experience with Microsoft Dynamics 365 Business Central (especially time sheets/resources/projects).
• Experience with Power Automate / Power Apps / Microsoft Lists (or similar workflow automation).
• Basic familiarity with marketing admin tooling (Mailchimp/HubSpot/Canva/social schedulers).
• Experience running internal programs (innovation, continuous improvement, awards/recognition, etc.).

What Success Looks Like

• Business Central timecard administration runs smoothly: fewer late submissions, fewer coding errors, faster issue resolution.
• Innovation meetings run consistently with clear outcomes and documented follow-ups.
• Intake + scoring workflow is live, used consistently, and easy for employees to navigate.
• Bounty board is current and actively referenced.
• Award workflows operate reliably with minimal manual chasing.
• Monthly Innovation presentation is polished, energetic, and improves engagement month-over-month.

Travel / Relocation Requirements

• Up to 5%, this may include travel to any or all 50 US states
• Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meeting for business development purposes, running errands on behalf of the business, attending industry conferences, etc.

Benefits

DLB Associates offers a very competitive benefits package; highlights include

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
• Flex spending accounts (FSA)
• Dental and vision plans
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
• 401k with company match and self-directed brokerage account option
• PTO including additional paid time off during the last week of the year
• Company paid life insurance coverage for employees and their eligible dependents
• Short and long-term disability, AD&D coverage
• Professional development opportunities, tuition reimbursement and professional licensing assistance
• Paid parental leave after one year of employment

DLB Associates is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce.

Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!​

​NOTICE TO THIRD PARTY AGENCIES:

DLB does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to DLB in the absence of a signed Service Agreement where DLB has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of DLB and DLB will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.