Senior Operations Engineer

ABOUT US 

Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers.   

Boostlingo’s technology innovation empowers our customers and the people they serve to communicate without barriers and increases language access for all. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation.   

Headquartered in Austin, TX, our global, hybrid teams are distributed across offices in San Francisco, Austin, Copenhagen, Manila, and Ireland. 

WHAT IT MEANS TO BE A BOOSTIE 

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:  
 
·      Positive Vibes: Bring positive energy and have a “solutions-oriented” mindset  
·      No Hide, Go Seek: Be accessible to colleagues, seek out what you need, ask others for help.  
·      Be Bold, Stay Humble: Appreciate that every voice matters (and we want to hear yours) while remaining humble in the understanding that no one person is more important than the broader team.  
·      Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued.  
  
Boostlingo is extremely honored to have been recognized as one of Inc. Magazine's Best Workplaces for the last three consecutive years (2022-2025). This esteemed recognition reflects the dedication that our incredible team has towards embodying our Core Values every day and we couldn’t be prouder of this team! 

ABOUT THE ROLE  

As an Operations Engineer, you will manage the infrastructure that supports Boostlingo’s EHR integrations and healthcare-adjacent systems. You will work closely with engineering, security, and product teams to ensure our infrastructure is: 

• Managed entirely as code 
• Secure and auditable 
• Observable and predictable 
• Designed for regulated healthcare use cases 

This role requires a strong operational mindset and experience running infrastructure where stability matters more than novelty. 

WHAT WILL BE EXPECTED OF THIS ROLE: 

• Design, deploy, and maintain cloud infrastructure using Infrastructure as Code (Terraform) 
• Own infrastructure supporting EHR integrations and healthcare data exchange workflows 
• Manage AWS infrastructure including networking, compute, storage, and connectivity services 
• Build and maintain Docker-based workloads, including image lifecycle management and security patching 
• Design and operate secure network architectures (VPCs, VPNs, load balancers, routing, DNS) 
• Implement and maintain observability platforms (e.g., New Relic, Datadog, ThousandEyes) 
• Define meaningful alerts, dashboards, and monitoring strategies for infrastructure health 
• Apply least-privilege IAM, secrets management, and access controls 
• Support HIPAA, SOC2, and healthcare compliance efforts, including audits and remediation 
• Participate in infrastructure-related incident response and root-cause analysis 
• Improve operational reliability through standardization, automation, and documentation 
• Collaborate with engineering teams while maintaining clear ownership of infrastructure concerns

MINIMUM QUALIFICATIONS:   

• 3–5+ years of hands-on experience in infrastructure, systems, or operations engineering 
• Strong experience with Infrastructure as Code, particularly Terraform 
• Solid experience with Docker and containerized workloads 
• Deep understanding of AWS infrastructure and networking, including: 
  • VPC architecture 
  • VPNs and private connectivity 
  • Load balancers (ALB/NLB) 
  • DNS and routing 
• Hands-on experience with observability and monitoring tools, such as: 
  • New Relic 
  • Datadog 
  • ThousandEyes or equivalent synthetic monitoring tools 
• Experience operating infrastructure in regulated or security-sensitive environments 
• Strong written and verbal communication skills 
• Ability to clearly explain infrastructure decisions to both technical and non-technical audiences 
• A pragmatic, operations-first mindset with a bias toward reliability and correctness  

PREFFERED QUALIFICATIONS:   

• Direct experience supporting EHR integrations or healthcare platforms 
• Familiarity with HL7 or healthcare messaging workflows 
• Experience with GitOps-style infrastructure workflows 
• Experience with configuration management tools such as Ansible 
• Exposure to multi-account AWS environments 
• Experience participating in audits or compliance reviews (HIPAA, SOC2)  

WHAT MAKES BOOSTLINGO A GREAT COMPANY? 

• Values and mission-based ethos that drives our product development strategy 
• Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)  
• Hybrid/Remote working arrangements 
• Competitive compensation and robust benefits offerings, including 401(k) plan with match! 
• Flexible PTO 

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

This role is remote however, we can only hire in the following states at this time:  

Arizona, California, Colorado, Florida, Georgia, Illinois, Maine, New Jersey, New York, Oregon, Pennsylvania, Tennessee and Texas. 

No Agencies Please, C2C candidates will not be utilized at this time.  

NO Relocation or Sponsorship are being offered for this position.