Operations Assurance Manager

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Operations Assurance Manager

About the role

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission and join the number one most trustworthy company in the healthcare industry as recognized by Newsweek in its 2024 rankings of the World's Most Trustworthy Companies! This is a fantastic opportunity to join the Logistics team at the global leader in implantable hearing devices! In this in-person role, you will be based in our warehouse in Centennial, CO.

The Operations Assurance Manager is responsible for leading, directing and managing the kitting, labelling and drill personal and operations. Driving compliance and regulation changes and improvements across all supply chain operations. Manage inventory and compliance with our surgical rental vender and compliance of labelling, Québec requirements kitting containment and processing. This manager will be critical within supply chain in audits and regulation changes and processes. This role will drive internal process improvements, by collaborating with both Internal and External Stakeholders. Working with cross functional teams to resolve and prevent issues that may impact recipient experience.

Key Responsibilities

• Provide leadership to the Kitting and Surgical Rental teams with a focus on teamwork, performance, and quality. Lead recruitment, hiring, performance evaluations, and development planning in alignment with company guidelines and standards.

• Manage and allocate resources effectively to execute operational initiatives and drive continuous improvement. Monitor progress, resolve escalations, and address issues in a timely and transparent manner.
• Partner with cross-functional teams, as well as legal, quality and regulatory stakeholders, to ensure all supply chain processes are executed in compliance with applicable regulations and internal quality standards.

• Oversee the surgical rental program and Québec by developing strong relationships with key suppliers, quality, managing daily operations, and ensuring accountability for equipment, kits, and service levels.

• Maintain and update policies and procedures related to regulatory and quality requirements. Create and revise work instructions, SOPs, and related process documentation to support compliant and efficient operations.

• Ensure quality and regulatory compliance across all areas of the supply chain, including kitting, labelling, containment, and processing. monitor activities related to medical device requirements.

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• Bachelor’s degree in a related field or equivalent combination of education and relevant work experience.
• 5–7+ years of experience in operations, supply chain, or a related function, ideally within a regulated industry.
• Demonstrated experience working within a regulated and quality-controlled environment, including familiarity with OSHA, FDA, and other relevant procedures and compliance frameworks.
• Proven ability to manage competing priorities and deadlines, with a track record of executing projects on time while effectively partnering with cross-functional teams to meet business objectives.
• Strong background in process development and continuous improvement within operations, quality or supply chain settings, including identifying gaps, streamlining workflows, and implementing scalable solutions.
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments

Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Pay Range in the United States: $95,000 - $102,000 based upon experience, as well as an annual bonus opportunity of 15% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Learn more about what our employees are saying about working at Cochlear:

How does Cochlear support employee wellbeing?

What makes Cochlear a great place to work?

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary frequently position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.  May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).  Influence, organization/classification of information and planning are also required.

The work environment is a warehouse environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.  

Accepting applications until July 31st, 2025.

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.