Operations Associate

ABOUT US

 Founded by brothers Dave and Steve Peek, this high energy start-up provides businesses the tools and resources they need to complete their shipping needs. Headwall isn't just a name; it embodies our entire approach. The headwall of a mountain is the steepest cliff and often the most difficult to ascend. Our clients come to us time and time again because we never shy away from the ascent, regardless of the pitch.

 Delivering for our clients is made possible by our team's commitment to Headwall's core values, practiced daily as we act as strategic partners for our clients:

• Solutions. Solutions. Solutions: We are solvers. We are fixers. We are outcome oriented.
• Integrity: We say what we mean and do what we say. That simple.
• Details Are Everything: We live in the details so our clients can focus on the results.
• Family Mentality: Whether a client, carrier, or employee, we look out for our people.

 ROLE - Operations Associate - **Anticipated Start Date April, 2025**

Headwall Operations offers a fast paced, high-energy environment within the nonstop world of freight brokering. We are looking for an individual that is a self-starter who works hand in hand with sales, bridging the gap between client and carrier. Key responsibilities include managing the daily execution of shipments as well as growing our carrier relationships nationally. Headwall Operations offers many incentives like team outings, a fully stocked kitchen, Burrito Friday's, happy hours, and personalized coaching. 

You Will:

• Oversee the relationship between client and carrier by leading carrier procurement, driving timelines, and keeping a close eye on shipment requirements.
• Develop and grow carrier partnerships by managing the day-to-day operations of shipments
• Ensure compliance requirements are met for all new carrier onboarding, including commercial, operational, and legal
• Act as the frontline for enabling account growth through customer service and execution mentality
• Own a work stream in assisting with shipment operations such as load acceptance, appointment setting, shipment updates, documentation of delivery, quotes, and compliance management
• Demonstrate the ability to adhere to Headwall training's and continue to elevate our level of customer service
• Willingness to take on opportunities to help drive business growth
• Intake and organize large volumes of email and phone requests both from brokers and customers

 What we are looking for:

• Bachelor’s degree in a business related field preferred
• 2+ years of experience in logistics, supply chain, or operations
• Excellent communication, interpersonal, and organizational skills
• Experience collaborating effectively in a cross-functional environment working towards a common goal
• A strong desire and a curiosity to learn all there is to know about the transportation industry
• Analytical thinking and willingness to dig into details
• Team mentality with the ability to multi-task and prioritize activities in a fast paced, dynamic environment
• A growth mindset and intellectual curiosity to become an expert on international trade with a willingness to work in the nitty gritty of the freight and logistics industry to deliver client results. 

 Benefits & Compensation:

• Salaried Position
• Employer paid medical coverage.
• 401(k) with company matching

 Headwall Logistics LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.