Role Overview
An Operations Analyst & Automation Engineer supports day-to-day operations and customer needs in a customer cybersecurity environment. This role is ideal for someone who is eager to learn, build technical and operational skills, and contribute to protecting customer environments.
In this role, you will support customers by assisting with operational workflows, monitoring activities, documentation, and issue coordination; including identifying opportunities to automate repetitive processes and improve support efficiency. You'll work closely with Security, Engineering, and Customer Support teams while gaining hands-on exposure to cybersecurity tools, automation platforms, and operational best practices.
RequirementsKey Responsibilities
Customer & Operational Support
- Assist with day-to-day operational support for customer environments
- Monitor alerts, tickets, and operational dashboards and escalate issues as needed
- Support customer requests by following documented procedures and playbooks, and flag candidates for automation where patterns emerge
- Help maintain accurate records of customer activity and operational events
Security Operations Assistance
- Support security operations tasks such as access reviews, system checks, and basic troubleshooting
- Assist in documenting incidents, changes, and customer interactions
- Follow security and compliance procedures to ensure safe and consistent operations
Process Automation & Documentation
- Help maintain and improve operational documentation, runbooks, and workflows
- Identify repetitive or manual processes suitable for automation and collaborate with Engineering to scope and implement lightweight solutions
- Support the testing and monitoring of automated workflows to ensure reliability and accuracy
- Support data collection and reporting for operational metrics, including automation performance tracking
- Surface gaps or inefficiencies and raise structured improvement recommendations
Learning & Collaboration
- Work closely with senior analysts and cross-functional teams to learn cybersecurity operations and automation tooling
- Participate in training, shadowing, and continuous learning opportunities — including exposure to workflow automation platforms
- Collaborate with Customer Success and Engineering teams to support customer outcomes
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Cybersecurity, or a related field (or equivalent experience) or internship or coursework related to cybersecurity, IT, or operations
- Interest in cybersecurity, technology, and operational support
- Strong attention to detail and willingness to follow established processes
- Familiarity with basic networking concepts (TCP/IP, VPNs, firewalls)
- Experience using ticketing systems or customer support tools
- Basic understanding of security concepts or frameworks
- Ability to communicate clearly and professionally with internal teams
- Eagerness to learn and grow in a fast-paced environment
What Success Looks Like
- Customer requests and operational tasks are handled accurately and on time
- Issues are escalated appropriately and documented clearly
- You demonstrate growing technical and operational competency
- Team members trust your reliability and attention to detail
- Continuous improvement through learning and feedback
Benefits
Why Join Us
- Clear growth path and professional development opportunities
- Mentorship from experienced team members and leaders
- Competitive compensation and benefits
- A collaborative, supportive culture where your work matters
Why Dispel/Benefits
At Dispel you’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Opportunity for incentive units grant and performance bonus
- Generous paid time off and holidays
- Flexible work environment with opportunities for remote work
- Base Salary- $80,000
This is a career growth opportunity and an FLSA-exempt role. The position will require working more than 40 hours per week at times to meet business needs.
Beware of Hiring Scams: Dispel will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to [email protected] All of our legitimate openings can be found on the Dispel Career Site at https://apply.workable.com/dispel/
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