Role Overview
The Customer Success Operational Business Partner (OBP) is a strategic advisor to the CSM organization. You will be responsible for translating business goals into operational reality. Your primary mission is to ensure that our customer success and renewals teams are highly utilized, internal processes are scalable, systems are adopted, KPIs are met and incentive plans are driving desired behavior. You will bridge the gap between the multiple functions of Customer Experience Operations and the Customer Success organization to drive operational excellence.
Key Responsibilities:
Strategic Planning & Execution: Work with the VP of Customer Success and the Directors to develop annual operational plans.
Financial Performance: Monitor and ensure execution of CS KPIs including NRR, GRR, LTV, and Expansion Revenue.
Process Optimization: Identify bottlenecks in the customer lifecycle and support the implementation and prioritization of streamlined workflows or automation.
Change Management: Act as a lead for internal initiatives, such as the rollout of enhancements of our Customer Success Platform, Gainsight, or other initiatives.
Stakeholder Liaison: Serve as the primary point of contact between Customer Success leadership and CX Operations delivery teams.
Requirements:
Experience: 5+ years in Customer Success, project management, or CX/Sales Operations.
Education: Bachelor’s degree in Business, Finance, Operations, or a related field.
Systems Experience: Proficiency in CRM platforms (preferably Salesforce) and Customer Success Platforms (e.g. Gainsight, Totango, ChurnZero) .
Industry Experience: Direct experience in Construction or Engineering SaaS is highly preferred.
Analytical skills: Ability to analyze customer data, usage trends, and health scores to support customer growth and proactively prevent churn.
Communication: Exceptional "soft skills" to challenge senior stakeholders and manage conflicting priorities across departments.
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Hiring Range
$89,700.00–$123,500.00Pay Rate Type
SalaryBonus Eligible?
YesCommission Eligible?
No
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline: Applications could be accepted until at least 30 days from the posting date.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
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Trimble Westminster, Colorado, USA Office
10368 Westmoor Drive, Westminster, CO, United States, 80021
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