Operation Support Specialist - Manhattan, NY / On-Site

Job Description SummaryThe Operations Support Specialist will manage compliance Lifecycle management of test equipment (EOL, new requirements, service delivery needs) with a goal of 100% compliance. This role will manage the Calibration Vendor activities such as calibration, tagging, initial release, repairs, and continuous improvement.
In addition, this role will monitor the vendor to assure service delivery and metrics per contract within financial guidelines of contract as well as drive the Supplier Quality Engineers to address vendor issues.
At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what HealthCare really needs—the human touch.

Job Description

Responsibilities :

• Calibration management to meet 100% compliance Lifecycle management of test equipment (EOL, new requirements, service delivery needs)

• Manage the Calibration Vendor activities such as calibration, tagging, initial release, repairs, and continuous improvement.

• Monitor the vendor to assure service delivery and metrics per contract within financial guidelines of contract.

• Drive the Supplier Quality Engineers to address vendor issues.

• Minimize Material spent through monthly analysis, corrections, employee training and awareness, identifying and implement productivity opportunities.

• Regularly report metrics back to internal customer groups.

• Leads and is responsible for Tool & Test Equipment allocation, purchase and repair processes, budgets and compliance.

• Oversee GENPACT team supporting the test equipment activities. Manage relationships between GENPACT Process Leaders (PLs), Site Leader (SL), and GE Healthcare (GEHC) Field Service Organization.

• Leadership of Service Delivery Processes, metrics, compliance, and improvement for the calibration program.

• Lead DCS Test equipment process improvement initiatives, leverage Local Customer Team (LCT) synergies and drive national operational initiatives.

• Provide communications and lead actions to meet or exceed DCS Service Delivery goals including but not limited to: Tools & Test Equipment, Purchasing,and Monthly Zone scorecards/metrics.

• Drive constant quality improvement using Lean for tools and processes.

• Key liaison for Zones to lead resolution and engaging necessary resources needed to proactively resolve Service Calibration Issues.

Qualifications :

• BS or BA degree and demonstrated process management experience...

• Or an AA degree and 2 years of experience in process management...

• Or 4 years process management experience. Prior experience with Calibration standards and test equipment requirements

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $63,360.00-$95,040.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.