As Marqeta’s Onboarding Project Manager, you will be a vital part of our mission to change the way money moves. You'll work within our GTM team, which comprises four critical functions: Revenue, Strategy & Operations, Customer Solutions & Delivery, and Partnerships.
This position will support our project implementation efforts by being responsible for educating, motivating, and launching our customers on the Marqeta platform.
We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland, CA headquarters.
We’d love for you to join us!
The Impact You'll Have
- Work with customers, payment networks, banks, vendors, and cross-functional teams to ensure program delivery with accuracy and quality.
- Act as the primary point of contact for customers during implementation, building relationships and understanding integration needs.
- Use project management tools and methodologies to deliver projects on time and to exceptional standards.
- Develop strong relationships within Marqeta to streamline customer onboarding.
- Communicate effectively in a regulated and technical environment, partnering with revenue leads on customer needs.
Who You Are
- Typically requires 2 to 4 years of related experience with a Bachelor's degree; or equivalent experience and PMI certification.
- A Master of Time Management: You consistently meet deadlines through effective scheduling and resource allocation. Skilled at creating realistic timelines and monitoring progress against key milestones.
- Exceptionally Organized: You exhibit strong organizational abilities with meticulous attention to detail. You can manage multiple priorities simultaneously while maintaining accuracy in all project documentation and tracking systems.
- A Natural Problem-Solver: You identify challenges proactively and implement effective solutions. You think critically to troubleshoot issues that may impact project timelines or deliverables.
- A Relationship Builder: You develop and maintain productive working relationships with team members, stakeholders, and external partners. You demonstrate diplomacy when managing competing interests and priorities.
- Excellent Communicator: You demonstrate strong verbal and written communication skills with the ability to effectively convey information across all organizational levels. Adept at facilitating meetings, preparing concise documentation, and ensuring all stakeholders remain informed.
- Self-Motivated: You take initiative, work independently, and take appropriate action without direct supervision. You anticipate needs and proactively address potential roadblocks.
- Highly Adaptable: Navigates changing priorities with ease and maintains composure during high-pressure situations. Quickly adjusts approach based on evolving project requirements.
Nice-To-Haves
- Background in payments or financial services
- Experience with implementation projects for Midmarket and Enterprise clients
- Familiarity with Smartsheets, Jira, Salesforce, and other collaboration tools
- Experience supporting Revenue-facing teams
We hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don’t hesitate to apply — we’d love to hear from you.
Your Manager
Donna Evans, Manager, Onboarding
Typical Process
- Application Submission
- Recruiter phone call
- Hiring manager video call
- A virtual presentation to a panel of Marqetans followed by a Q&A session.
- Director-level virtual meet and greet.
- Offer!
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
- National: A baseline tier that applies to most of the geographic territory of the United States.
- Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
- Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.
Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:
- National: [$78,100] - [$97,600]
- Premium: [$84,500] - [$105,600]
- Premium Plus: [$91,800] - [$114,800]
We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution and after tax contributions
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.
Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.
If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.
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