The Onboarding and Readiness Specialist is responsible for delivering onboarding, training, and coaching programs for customer-facing teams. This role enhances GTM performance by equipping employees with necessary skills and tools to drive revenue, fostering collaboration across various departments, and tracking training effectiveness.
Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations.
Position Description:
We are seeking an Onboarding and Readiness Specialist who thrives at the intersection of Learning & Development, GTM excellence, and revenue performance. This role is responsible for delivering high‑quality onboarding, training, coaching, and skill development programs for our Sales, Pre‑Sales, Customer Success, Implementation, and Support teams. You will strengthen our GTM motion by ensuring every customer‑facing employee is confident, capable, and equipped with the skills, knowledge, and tools required to drive revenue.
This role is ideal for someone with a learning and development background who understands how adults learn and has a strong grasp of GTM functions and the realities of selling. Experience in sales, pre‑sales, customer success, or directly supporting revenue teams is highly beneficial.
You will partner closely with Enablement Leadership, Sales Leadership, Product Marketing, Product, and RevOps to deliver programs that improve ramp time, elevate call execution, increase win rates, and enhance overall GTM performance.
Why Join Us?
You will have a meaningful impact on the performance of our GTM teams and the success of the company. You’ll play a central role in helping customer-facing teams gain confidence, master our product and process, and deliver exceptional experiences throughout the customer life cycle.
Responsibilities:
Facilitation & Coaching:
- Deliver ILT/VILT onboarding programs for Sales, Pre-Sales, and CSM roles, ensuring readiness checkpoints and certification preparation.
- Coach new hires and tenured team members on talk tracks, discovery skills, demo fundamentals, objection handling, and storytelling.
- Provide call feedback and behavior based coaching using conversation intelligence tools.
- Support enhancements to ILT/VILT design and provide learner feedback for iteration.
- Identify skill gaps and surface them to the GTM Enablement Manager, recommending targeted workshops or interventions.
- Develop and facilitate ad hoc tactical workshops aligned to quarterly goals, product releases, or KR/OKR priorities.
Training Program Ownership:
- Deliver onboarding and continuous learning programs that drive product mastery, process adoption, and field readiness.
- Maintain a consistent training calendar across Sales, Pre-Sales, and CS roles.
- Support certification paths and structured practice formats (role-plays, AI-simulations, demos).
- Ensure strong alignment with Sales Leadership on coaching priorities and competency expectations.
Content and Playbook Support:
- Partner with Product Marketing and Revenue Enablement to maintain accurate playbooks, talk tracks, competitive resources, and one-pagers.
- Keep content organized in a centralized, searchable hub.
- Use field insights to propose new assets or improvements.
System and Workflow Enablement:
- Reinforce CRM hygiene, forecasting accuracy, and best practice system usage.
- Support training and adoption for tools such as CRM, sales engagement platforms, conversation intelligence, and knowledge hubs.
- Collaborate with RevOps to ensure new features, workflow changes, or process updates are trained and adopted.
Cross Functional Partnership:
- Work closely with Sales, Product Marketing, Product, RevOps, Sales and CS Leadership to ensure alignment across all revenue functions.
- Support product and feature releases through training, communication, and enablement materials.
- Ensure customer-facing roles understand messaging, positioning, and competitive differentiation.
Measurement and Reporting:
- Track and report on training effectiveness, readiness outcomes, onboarding performance, and behavior adoption.
- Monitor KPIs such as ramp time, time to first sale, sales cycle length, win rate, resource content usage, and tool adoption.
- Recommend program improvements based on data, feedback, and performance trends.
- This role requires occasional travel (approximately 10–20%), typically for team meetings or company events.
Knowledge, Skills, Requirements:
- 3–5+ years in Sales Enablement, Sales Training, Revenue Enablement, Sales Operations, or Learning & Development supporting customer-facing teams.
- Strong facilitation and communication skills; confident presenting to both new hires and seasoned professionals.
- Solid understanding of SaaS sales motions, revenue roles, and the buyer journey.
- Ability to coach reps on discovery, demo fundamentals, objection handling, and value messaging.
- Experience with CRM and GTM tools (Salesforce/HubSpot, Outreach/Salesloft, Gong/Chorus, or equivalent).
- Instructional design mindset, including familiarity with adult learning principles, microlearning, and practice-based learning.
- Organized, detail-oriented, and capable of managing multiple training programs at once.
- Strong collaboration skills and comfort working cross-functionally.
Preferred Qualifications:
- Prior experience in a Sales or GTM role (AE, SDR, SE, CSM) or direct support of these roles.
- Familiarity with sales methodologies and qualification frameworks such as MEDDPICC, MEDDICC, Challenger or Value Selling.
- Experience with LMS platforms such as SalesHood, Highspot, Lessonly, Seismic, etc.
- Experience analyzing performance and readiness data.
- Exposure to partner enablement or product release readiness.
Success Criteria:
- Reduced ramp time for new hires and improved certification performance.
- High training CSAT/NPS and positive manager feedback on rep readiness.
- Improved call execution and discovery quality based on Conversational Intelligence (CI) insights.
- Increased adoption and utilization of CRM fields, sales tools, and defined processes.
- Clear improvements in skill gaps through targeted coaching and workshops.
- Strong cross-functional trust and consistent alignment on GTM priorities.
Compensation:
- Annual Base Salary Range of 75k-95k
- Annual Bonus Opportunity of 10%
As a growing company, Novara values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits.
About Novara
Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations.
Novara, a Providence Equity portfolio company, provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations.
Novara launched January 1 2026, as an independent company, a spin-off of the Flex and RMC software businesses formerly part of KPA.
Don’t meet every job requirement? At Novara, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles.
Novara is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Please see our Candidate Privacy Notice here
Top Skills
Chorus
Gong
Hubspot
Learning Management Systems (Lms)
Outreach
Salesforce
Salesloft
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