Office Coordinator Clerical

Join the Cleveland Clinic team at Vero Radiology, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.       

At Cleveland Clinic, everyone is a caregiver, whether they serve on our healthcare staff or in one of our numerous supportive departments. As an Office Coordinator Clerical, caregiving starts in the office, where you assist with scheduling, triaging calls and obtaining physician referrals to enhance customer service and support. This role is essential to the overall functioning of both the Radiology department and Cleveland Clinic, making you an invaluable and greatly appreciated member of our family.  

A caregiver in this position works 8-8.5-hour shifts, 5 days per week, between 6:30AM – 10:00PM, including some weekends. Start and end times will rotate. 

A caregiver who excels in this role will:   

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and perform other administrative duties.  

• Support clinic operations by direct involvement with the physician(s) and nurse(s).  

• Facilitate the access of patients to CCF through direct patient appointment scheduling or serving as a liaison between patient and/or other medical departments.  

• Take and relay phone messages for the respective area in a clear and concise manner.   

• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.  

• Ensure all patients are rescheduled relating to physician out days in a timely manner.  

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.  

• Verify and update patient demographics and insurance information.  

• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.  

• Obtain proper information such as PCP, referring physician and CPT/DX codes before entering request into referral module.  

• Input reasons for all visits on all appointments.   

• Maintain complete and up-to-date documentation and files, including product and service quotes.  

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma or GED 

• Two years of clerical, customer service or other relevant experience  

• Knowledge of medical terminology  

• Basic math skills, such as addition, subtraction, multiplication, division and percentages  

• Strong computer skills and working knowledge of Microsoft applications  

• Typing competency with the ability to format, spell, punctuate, edit and proofread  

Preferred qualifications for the ideal future caregiver include:  

• Medical office or insurance experience  

• Hospital registration experience