Observability & AIOps Business Development Manager

Qualifications:  

• 5+ years of successful sales or overlay experience in enterprise software or observability & AIOps solutions for Enterprise, Public Sector, or Global accounts.
• Strong understanding of the observability & AIOps market, competitive landscape, and client use cases.
• Ability to articulate the business value of unified observability, AI-powered IT operations, next-generation network operations, and digital experience transformation.
• Proven ability to coordinate cross-functional teams in complex sales cycles.
• Executive presence with strong communication, presentation, and storytelling skills.
• High integrity, team-oriented, self-driven, and comfortable operating with autonomy.
• Travel up to 25%.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $92,4000.00 to $115,000.00 annually . Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.  

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program 

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement 

• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement 

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program 

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

 If you have any questions or concerns about this posting, please email [email protected]. 

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Why WWT? 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.  

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. 

Want to work with highly motivated individuals on high-performance teams? Join WWT today! 

Requirements / Role Overview

In this role, you will:

• Work closely with WWT account teams, WWT and OEM marketing teams, and technical engineering groups to identify observability & AIOps-related opportunities, shape solution strategy, and position the value of WWT’s Digital Experience capabilities.
• Establish trusted relationships with strategic OEM partners, driving joint sales motions and alignment on program strategy.
• Elevate siloed customer requests into strategic, outcomes-based transformations across enterprise monitoring, unified observability, network and security operations, employee experience, automation, and AI-enabled workflows.
• Translate customer business challenges into functional and technical requirements, ensuring strong alignment across stakeholders (business, IT, procurement, CX leaders, etc.).

This role requires a self-starter who brings deep knowledge of observability & AIOps technologies, strong executive communication skills, and the ability to orchestrate complex cross-functional engagements.

Key Responsibilities:

• Formulate and modify short and long-term sales strategies for targeted territories and/or vertical markets.
• Serve as a primary coordinator between WWT sales teams, marketing teams, and vendor channels for all observability & AIOps-related software and services.
• Drive demand generation by identifying customer business challenges and mapping them to WWT offerings including consulting, adoption services, integration, managed services, and adjacent Digital Experience technologies.
• Collaborate with account managers and technical architects to shape, position, and win services-led solution engagements.
• Deliver executive-level messaging around ROI, user experience improvement, cloud migration strategies, digital resilience, and AI-powered observability & IT Ops transformation.
• Partner closely with go-to-market OEM field teams and peers to drive pipeline creation, co-sell motions, and alignment on strategic accounts and programs.
• Facilitate customer workshops, whiteboards, and discovery sessions to uncover business drivers and solution requirements.
• Coordinate with WWT internal specialty teams (Automation, AI Advisory, EUC/DEX, Contact Center, Networking, Security, Cloud, and Adoption Services).
• Support forecasting accuracy, pipeline hygiene, and account planning in partnership with the broader sales team.