NuPoint Customer Support Representative

Job Description:

Are you a problem-solver who thrives in a fast-paced, independent work environment? Join our NuPoint Customer Support Team and play a vital role in supporting mission-critical banking operations. This is an excellent opportunity for someone who enjoys troubleshooting, continuous learning, and making a meaningful impact behind the scenes.

What You’ll Do

• Provide expert support during standard business hours 8:00am-5:00pm Central Time

• Respond promptly to customer support cases and ensure timely resolution.

• Accurately log all interactions and resolutions in the help desk system.

• Maintain up-to-date knowledge of CSI products, systems, and support procedures.

• Contribute ideas for improving support processes, tools, and customer experience.

• Monitor internal updates and announcements via the company intranet daily.

• Follow up with customers to ensure issues are resolved to their satisfaction.

• Manage multiple support cases simultaneously while maintaining high service quality.

• Conduct thorough research and clearly document issues and solutions.

• Advocate for user-friendly solutions based on customer needs.

• Assist with end-of-year processing tasks as needed.

What We’re Looking For

• Must have experience in banking, customer service, call center. support and, CSI NuPoint systems

• Banking practices and terminology experience.

• Strong customer service skills and effective verbal/written communication.

• Self-motivated and able to work independently.

• Proficient in Windows operating systems and general PC usage.

• High school diploma or GED required.

Why CSI?

• Remote flexibility after training

• Collaborative team environment

• Opportunity to learn and grow in the financial technology industry

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.