Small Business Account Manager – North America
Reports To: Vice President, North America Account Manager
Location: Remote
Role Overview
The SMB Account Manager - North America is focused exclusively on growth and retention in their book of business. This role is responsible for driving net-new business by identifying, engaging, and growing their customers. The ideal candidate is a proactive hunter with volume selling abilities. This key member of the sales team will be responsible for selling high volume deals to existing clients who are among many of the strongest small businesses and service providers in North America.
What You’ll Do:
Account Management & Relationship Building
- Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction.
- Develop relationships with key stakeholders, decision-makers, and influencers within the customer organization.
- Advocate for the customer internally, ensuring their needs are met across product, service, and support teams.
Sales & Revenue Growth
- Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value.
- Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services.
- Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline.
Customer Success & Retention
- Ensure high levels of customer satisfaction to reduce churn and drive long-term retention.
- Provide insights on best practices and how customers can maximize the value of their investment.
- Identify early warning signs of potential churn and proactively address customer concerns.
Sales Forecasting & Reporting
- Maintain accurate sales forecasts, pipeline management, and CRM records (e.g., Salesforce, HubSpot).
- Provide regular reports on account health, revenue performance, and growth opportunities.
- Track and analyze customer buying behavior to refine sales strategies.
Collaboration with Internal Teams
- Work cross-functionally with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs.
- Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs.
Contract & Renewal Management
- Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models.
- Work with Legal and Finance teams to ensure compliance with contract terms and conditions.
- Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.
Industry & Competitive Awareness
- Stay informed about industry trends, competitor offerings, and emerging technologies.
- Educate customers on industry best practices and thought leadership related to their business needs.
What We’re Looking For:
- A minimum of 2-3 years of proven experience in software sales is required.
- Must be able to demonstrate the ability to self-start sales success.
- Strong analytical skills, including market strategy, customer requirements and success factors, and a value-based selling process.
- Excellent written and verbal communication skills, creation of convincing and strategic sales approach, proposal, documentation and presentation.
- Strong understanding of industry trends, key players, terminology, and overall economics of the marketplace.
- Ability to publicly represent Accruent with internal and external customers, and at events and seminars.
- Travel as required (up to 10%).
Why Accruent
Personal development and becoming the best you are all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.
Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide.
Fortive Corporation Overview
Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
Pay Range
The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is $138,600 - $231,500 OTE.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Accruent
Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.
Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].
Pay Range
The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 138600 - 231500
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