NorAm Training Operations Intern

We exist to create positive change for people and the planet. Join us and make a difference too!

NorAm Training Operations Intern

Location: USA or Canada – Remote

Assurance Americas | 20 hours/week | 6+ Month Internship

About the role:

If you’re a college or graduate student who enjoys staying organized, thrives in fast-paced environments, and wants meaningful, real-world experience, this internship is an exciting opportunity to build practical skills while supporting a growing training operation across the United States and Canada.

As a Training Operations Intern, you’ll support the Assurance Training team with the coordination and administration of both virtual and in-person training programs. You’ll gain hands-on exposure to training delivery, learner communications, scheduling, logistics, and business systems such as Learning Management Systems (LMS) and Salesforce.

This is more than an internship, it’s an opportunity to learn how large-scale training programs come together behind the scenes while developing skills that can support future career growth in operations, training, customer experience, or other business support functions. Throughout the internship, you’ll work alongside a collaborative and supportive team, gain valuable professional experience, and have opportunities to take on broader responsibilities as your skills and confidence grow.

In your day to day, you will be responsible for:

• Coordinate and support virtual and in-person training sessions, gaining hands-on experience with scheduling, rosters, calendars, and learner communications from start to finish.

• Support logistics for instructor-led training, including venue coordination, room setup requests, materials preparation, and on-site readiness.

• Maintain accurate learner and course data in a Learning Management System, understanding how enrollments, attendance, and completions impact reporting and customer experience.

• Communicate professionally with learners, instructors, and internal stakeholders by monitoring shared inboxes, responding to common questions, and sending standardized training communications.

• Prepare training sessions for delivery by confirming links and materials, providing basic virtual troubleshooting, and escalating issues appropriately

• Update and manage training-related data in Salesforce, learning why data accuracy matters across sales, operations, and reporting.

• Maintain trackers and assist with routine reports on enrollment, attendance, and feedback, building foundational skills in operational reporting and process improvement.

To be successful in the role, you will have:

• Currently enrolled in a Bachelor’s degree program (or higher) at the time of the internship

• Strong attention to detail and comfort working with spreadsheets and structured data

• Clear and professional written and verbal communication skills

• Proficiency with Microsoft Office tools (Excel, Outlook, Word) and collaboration tools such as Microsoft Teams

• Highly organized, dependable, and able to manage multiple tasks

• English proficiency required; Spanish or French is a plus

Do you believe the world deserves excellence?

We are proud to be the business improvement company, enabling organizations to become more sustainable, resilient, and trusted.

Headquartered in London, BSI is the world’s first national standards organization and a global partner to over 86,000 clients in 193 countries.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization, all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations throughout the recruitment process, please inform your Talent Acquisition Partner.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.