As a NOC & SOC Analyst, you will respond to incidents, gather information, and ensure resolutions in a 24/7 operations environment.
As a NOC & SOC Analyst within our Managed Services team, you’ll play a critical role in maintaining the health and security of customer environments. You will act as the first line of defense, responding swiftly to issues and incidents, gathering key context, and ensuring resolutions through defined processes and escalations. This is a 24/7 operations role requiring a proactive mindset and strong technical foundations.
Key Responsibilities
- Serve as the first responder on relevant communication channels, adhering to defined SLA timelines.
- Gather key information for efficient incident resolution (Account ID, priority expectations, ETA, etc.).
- Execute playbook-based incident handling and response for operational and security events.
- Proactively identify incidents through monitoring tools and logs, minimizing impact through early action.
- Escalate incidents to technical experts across cloud, cybersecurity, monitoring, or other relevant domains.
Take full ownership of the incident lifecycle, ensuring timely updates, resolution, and closure
Requirements
- Availability for 24/7 shift work (including nights, weekends, and holidays) – Must
- Proficiency in Linux and Windows operating systems – Must
- Excellent English communication skills, both written and spoken – Must
- Scripting knowledge (e.g., Bash, PowerShell, Python) – Advantage
- Familiarity with cloud platforms (AWS, Azure, GCP) – Advantage
- Understanding of networking concepts (IP, DNS, DHCP, VPN) – Advantage
Top Skills
AWS
Azure
Bash
GCP
Linux
Powershell
Python
Windows
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With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
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- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
