NOC Administrator

At Summit, we're on the lookout for talent that doesn't just think "outside the box," but brings their own unique perspective to the table. With our relentless pursuit of excellence and curiosity, we lead innovation in our industry. We humanize technology by actively listening to our clients, crafting tailored proposals, and delivering on the promise of technology with precision and purpose. 

Summit is a leading provider of enterprise-class Application Hosting, Managed Services, and Cloud Solutions for regulated industries, with deep experience supporting compliance, security, and performance in complex IT environments. Our mission is to simplify the complex - ensuring our clients’ technology environments are secure, performant, and purpose-built for their most critical applications. 

As a NOC Administrator I, you will be an entry-level member of the Network Operations Center (NOC) by monitoring system and network alerts, managing incident tickets, and assisting with basic troubleshooting activities. This role focuses on maintaining visibility into client and internal environments and ensuring timely escalation of issues using established procedures and runbooks. 

What You’ll Do:

• Monitor infrastructure, network, and application alerts using approved monitoring tools 
• Acknowledge, triage, and document incidents in the ticketing system 
• Perform basic validation and troubleshooting steps using runbooks 
• Escalate unresolved or higher-severity issues to senior NOC or engineering teams 
• Support scheduled maintenance windows and routine operational tasks 
• Maintain accurate ticket notes and shift handoff documentation 
• Follow standard operating procedures and security guidelines 

What You’ll Deliver:

• Timely acknowledgement and routing of alerts and incidents 
• Clear, accurate, and consistent ticket documentation 
• Reliable adherence to escalation paths and runbooks 
• Effective communication during shift transitions 
• Foundational operational support that contributes to overall service stability 

You’ll Thrive in This Role If You:

• Enjoy structured processes and working from defined procedures 
• Have strong attention to detail and organization skills 
• Communicate clearly in written and verbal formats 
• Stay calm and methodical when responding to alerts or incidents 
• Are comfortable working in a shift-based or 24/7 operational environment 
• Are curious about infrastructure, networking, or systems operations and eager to learn 

Bonus Points:

• Exposure to monitoring or ticketing tools 
• Basic knowledge of networking concepts such as IP, DNS, or TCP/UDP 
• Familiarity with Windows or Linux environments 
• Prior help desk, MSP, or technical support experience 
• Entry-level technical certifications (CompTIA A+, Network+, etc.) 
  

At Summit, our culture and core values are important to us. As a diverse team of passionate pathfinders, we deliver on the promise of technology. If this sparks your interest, we'd love to chat with you!

• Empower our people
• Constant elevation
• Customer first
• Focus on outcomes
• Embrace curiosity

Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here's a quick look at some of what's included. Your recruiter will walk you through all the details, and a few extras we didn't list here.

• Flexible Time Off (yes, really)  
• Health, Dental, and Vision Insurance — with HSA/HRA options  
• 401(k) with 4% employer match  
• Life Insurance and Long-Term Disability coverage  
• Free employee colocation and cloud account  
• A fun, casual work environment where you can be yourself  

Compensation: The salary range for this role is $20 -$30 per hour and is dependent on your experience, skills, and location. We aim to make offers that feel fair, forward-looking, and reflective of what you bring to the table — and where you want to grow.

Internal candidates may see a different compensation package based on their current role, pay history, and progression at Summit. Same thoughtful approach, just with a bit more context.

Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

As part of this commitment, Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected].