Night Auditor- The Little Nell

Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Job Description

Position Summary
The Night Auditor balances daily financial transactions, verifies guest accounts, and ensures accurate reporting for hotel operations. This role combines overnight front desk responsibilities with accounting duties, providing guest assistance while reconciling revenue, processing payments, and preparing financial reports for management. This position reports to the Front Office Manager. 

Job Posting Deadline 
Applications for this position will be accepted until May 31, 2025 

Essential Job Functions/Key Job Responsibilities 
•    Act as Front Desk Receptionist, Concierge and PBX Operator during this shift 
•    Assist with guest requests and any guest concerns or issues 
•    Run night audit daily processing 
•    Notate and follow up on wakeup calls from the wakeup call sheet 
•    Roll all expected arrivals and no shows to next day 
•    Post overnight parking charges 
•    Perform check in and check out duties 
•    Compile and distribute house reports, including arrivals, departure and in-house report 
•    Sort and file daily receipts for all restaurant outlets 
•    Make management aware of guest’s comments and complaints 
•    Answer incoming internal and external phone calls, as well as additional PBX (phone operator) duties as needed
•    Other duties as assigned 

Qualifications

Education & Experience Requirements
•    Must be at least 18 years of age 
•    High School Diploma or high school equivalent preferred 
•    1 year of customer/ guest experience preferred 

Knowledge, Skills & Abilities  
•    Basic industry terminology  
•    Familiar with hotel fire and safety procedures, assisting in emergency and security procedures as directed by management
•    Knowledge of company policies and procedures 
•    Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly 
•    Strong attention to detail 
•    Active listening and interpersonal skills to personalize the guest experience 
•    Ability to act professional in a fast-paced environment 
•    Ability to understand written and verbal English
•    Ability to work independently with minimal supervision 
•    Ability to work effectively in team settings, contributing positively to group dynamics
•    Ability to demonstrate expertise in the technical aspect of the job    
•    Comply with all policies and procedures for the Front Desk department
•    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

Additional Information

Work Environment & Physical Demands  
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time  
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces  
•    Must be able to constantly lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits
This position is classified as a regular part time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Paid Time Off Programs
•    Paid Leave Programs
•    Employee Ski Pass
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster