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Boldyn Networks

Network Operations Analyst

Sorry, this job was removed at 12:08 a.m. (MST) on Sunday, May 18, 2025
Remote
48 Locations
65K-75K Annually
Remote
48 Locations
65K-75K Annually

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Empowering Connectivity, Ensuring Reliability. 

 Network Operations Analyst

 About the role 

 

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer-orientated Network Operations Analyst. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.  

 

We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.  

 

We are seeking a skilled Network Operations Analyst to join our Higher Education division. This role will conduct quality checks, audits, and spot trainings, leveraging ServiceNow and Excel for detailed reporting and analysis. This role ensures high standards through continuous education and collaboration with technical trainers. 

What you’ll be doing:  

Spot Training:

  • Conduct on-the-spot training sessions to address immediate quality issues and skill gaps.

  • Develop and deliver training materials tailored to specific needs identified during quality assessments.

  • Monitor and evaluate the effectiveness of spot training sessions, providing feedback and recommendations for improvement

Collaboration with Technical Training Team:

  • Work closely with the technical training team to ensure consistency and alignment in training content and delivery.

  • Participate in the development of comprehensive training programs that integrate quality assurance principles.

  • Share insights and feedback from QA/QC assessments to help refine and enhance technical training modules.

Quality Assurance:

  • Perform regular quality checks and audits to identify areas for improvement.

  • Document and report quality issues, providing detailed analysis and recommendations.

  • Assist in the development and implementation of quality assurance policies and procedures.

Reporting and Analysis:

  • Utilize ServiceNow (or comparable ticketing systems) to track and report quality issues.

  • Use Excel to analyze data and generate reports on quality performance.

  • Provide detailed analysis and recommendations based on data from ServiceNow and Excel.

Continuous Improvement:

  • Stay updated with industry best practices and emerging trends in quality assurance and training.

  • Propose and implement innovative training methods and tools to improve overall quality performance.

  • Foster a culture of continuous learning and improvement within the organization.

What you’ll bring: 

Experience: Minimum of 3 years of experience in a QA/QC role, with a focus on training and development.

Skills:

  • Excellent communication and presentation skills

  • Ability to work collaboratively with cross-functional teams.

  • Strong analytical and problem-solving skills.

  • Proficiency in using training software and tools.

Technical Knowledge/Skills:

  • Technical Knowledge: Preferred background in networking and IT with Network+ or beginner CCNA knowledge. MSP experience a plus.

  • Ticketing Systems: Experience with ServiceNow or other enterprise-level ticketing systems for creation of reports and analysis of data.

  • Data Analysis: Proficiency in using Excel to analyze and present data effectively. Including pivot tables, data imports, data manipulation, and working with data of 50K+ rows.

  • Presentation: Proficiency building clean and professional PowerPoints utilized during spot training sessions and Word documents utilized for documentation of SOPs, processes, and report presentations.

  • Best Practices: Good understanding of ITIL framework, Operations processes and methodologies, and Service Delivery.

Personal Attributes:

  • Detail-Oriented: Keen attention to detail to identify and address quality issues effectively. With the ability to summarize large amounts of information into summarized deliverables for consumption by a larger audience.

  • Proactive: Ability to anticipate training needs and take initiative in addressing them. Self-starter and forward-looking mindset.

  • Adaptable: Flexibility to adjust training approaches, priorities, and tasks based on immediate needs and feedback.

  • Team Player: Collaborative mindset to work seamlessly with the technical training team and other departments.

About us: 

 

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. 

 

Why work with us? 

 

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way. 

 

We also offer: 

  • Salary: $65,000-$75,000

  • Thousands of LinkedIn Learning courses 

  • Flexible working opportunities 

  • Competitive benefit packages 

  • Maternity and Paternity leave 

  • Peer recognition program

  • Career development programs

 Ready to apply? 

 

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.  

  

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible. 

 

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion. 

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

  • Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
  • Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
  • Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
  • Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

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