Network Operations Manager

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, substance use disorders, and other complex mental health conditions.

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. As a member of the Brightside team, you’ll collaborate with smart and driven people while growing your professional skills.

We’re seeking a Network Operations Manager to play a critical role in shaping the future of our clinical provider network. This role is designed for a strategic, analytical, and systems-oriented thinker who is eager to make an impact in a high-growth mental healthcare company. You’ll help design and scale the structure of our network, ensuring we have the right providers in the right places to meet patient demand—efficiently, compliantly, and with clinical excellence.

This is a highly cross-functional role that blends network development, strategic operations, and data-informed planning. You’ll collaborate with stakeholders across Network Operations, Clinical Strategy, Marketing, Product, and Commercial Growth teams.

What you’ll do as a Network Operations Manager:

• Support the development and execution of network growth strategies across all care service lines to ensure adequate access, efficient utilization, and scalability.
• Use data to drive insights around provider capacity, performance, network gaps, and patient demand trends.
• Collaborate cross-functionally with Network Operations, Clinical Strategy, Product, and Commercial teams to identify high-impact opportunities for expansion and optimization.
  Build and maintain strategic frameworks and models to guide decision-making on network expansion, configuration, and resourcing.
• Contribute to provider compensation strategy development and optimization, aligning incentives with clinical quality and operational efficiency.
• Contribute to network quality improvement initiatives by surfacing inefficiencies, tracking performance metrics, and recommending structural improvements.
• Partner with Product stakeholders to operationalize network strategies through tools, workflows, and system enhancements.
• Assist in special projects focused on network transformation, care model innovation, or payer readiness.

Requirements:

• 4+ years experience in operations, strategy, or network management within healthcare, preferably digital health or virtual care.
• Strong understanding of provider network design, utilization management, and clinical capacity planning.
• Strong analytical skills with the demonstrated ability to use data analysis to build impactful insights. Expertise in Excel is required.
• Excellent written and verbal communication skills, and the ability to tailor written and verbal communication to a specific audience.
• Experience collaborating cross-functionally with clinical, product, finance, and growth teams to execute strategic initiatives.
• Strong project management skills with the ability to manage multiple projects and the desire to bring structure to undefined procedure.
• Highly organized and adaptable; thrives in fast-paced, evolving environments.
• A passion for driving better access and outcomes in behavioral health.
• Bachelor’s degree required; MBA or Master’s in Health Administration or related field preferred.

Benefits:

• A competitive salary
• Fully paid for comprehensive health care (medical, dental, vision)
• Pet Insurance 
• Life Insurance & Short / Long Term Disability 
• 401k Plan 
• Unlimited PTO and sick leave
• Parental Leave 
• Work remotely and whatever schedule works best for you
• Additional memberships and perks

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.