Network Implementation Manager

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Network Implementation Manager

This position will provide end-to-end ownership of network implementations. This includes new network implementations and organizational initiatives to support ongoing the operations of our network. The ideal candidate will have a strong sense of urgency and ownership to drive implementations and projects to completion, while improving processes in a collaborative environment. Communication skills are critical, as well as the ability to quantify and manage all aspects of a project, balancing all key stakeholder’s needs and the strong desire to delight the client as well as exceed expectations. You will be tasked with ensuring the smooth rollout of services while balancing the needs of internal and external stakeholders. This includes managing the implementation process, tracking progress, mitigating risks, and ensuring that clients are consistently delighted with the results.

Location: Remote | USA | Travel Required

Responsibilities:

Implementation Management

• Lead cross-functional client, vendor, and internal implementation calls.
• Develop, execute, and manage project plans for network and service implementations.
• Track tasks and dependencies, ensuring timely communication and updates to stakeholders.
• Provide regular status updates to senior leadership on progress, risks, milestones, and deliverables.
• Oversee all stages of implementation to meet objectives and exceed client expectations.

Operational Excellence

• Refine and update SOPs and resources for consistent implementation delivery. 
• Develop trackable metrics to measure launch success.
• Serve as the primary point of contact for internal and external operational projects.
• Manage timelines, QA, and deliverables for network launches, providing updates to stakeholders.
• Lead internal alignment for client customization needs across departments.
• Coordinate with teams to gather and meet requirements from process and data perspectives.
• Create and manage process flows and documentation.

Relationship Management

• Embed a client-centric approach throughout the implementation process, managing communications, risks, and expectations.
• Build and maintain strong relationships with key client contacts to ensure satisfaction and success. 

Cross-Functional Coordination

• Collaborate with internal departments to align on project timelines, deliverables, and processes for seamless implementation.
• Provide leadership and guidance across teams handling provider implementation and network integration.
• Maintain communication with senior leadership and stakeholders to manage expectations and progress strategic initiatives. 

Requirements:

•  Bachelor’s degree required
• 5+ years relevant experience
• Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
• Ability to perform successfully in a high-pressure, fast-paced working environment
• Excellent problem solving and decision-making skills
• Excellent organizational skills, including attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Proficiency or experience with project management tools (ex. Microsoft Project, Jira, Monday.com, Salesforce, etc.)

Strong Candidates will:

• Move Fast: Acting with urgency to respond to client and business needs
• Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
• Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
• Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
• Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
• Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals

 Benefits

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.