Administer and troubleshoot LAN/WAN, routing, switching, VPN, DNS/DHCP, Wi-Fi, Cato Cloud, and VMware environments. Provide Tier 2/3 desktop and end-user support for Windows and macOS, manage onboarding and offboarding tasks, coordinate infrastructure maintenance, document configurations, and support network security, vendors, backups, and continuous improvement initiatives.
Network Administrator (Network + Desktop Support) — Dallas, TX
Type: Full-time (W2)
Location: Remote, Texas preferred
Travel: Expect to travel to Dallas once a quarter
Overview
We are seeking a Network Administrator with strong hands-on experience in network administration combined with desktop support / end-user support. This role will be responsible for maintaining and improving the organization’s network and core infrastructure, while also providing high-quality technical support to internal users. The ideal candidate is comfortable troubleshooting across the stack—from WAN/VPN and cloud networking (including Cato Cloud) to virtualization (VMware) and endpoint issues.
Responsibilities
Network & Infrastructure
- Administer, monitor, and troubleshoot LAN/WAN, routing, switching, VPN, DNS/DHCP, and Wi-Fi environments.
- Support and manage Cato Cloud (e.g., connectivity, policies, security controls, troubleshooting, user/site onboarding).
- Maintain network security best practices (patching, access control, segmentation, and incident response support).
- Partner with internal teams and vendors/ISPs to resolve connectivity and performance issues.
- Document network topology, configurations, standards, and runbooks.
Virtualization & Systems
- Support VMware environments (e.g., ESXi/vCenter operations, VM provisioning, performance monitoring, backups coordination).
- Assist with general infrastructure tasks (servers, storage, backups, endpoint management as applicable).
- Participate in maintenance windows, upgrades, and continuous improvement initiatives.
Desktop / End-User Support
- Provide Tier 2/3 desktop support for Windows/macOS endpoints and common productivity tools.
- Troubleshoot hardware/software issues, user access, printers, and conferencing/meeting-room tech as needed.
- Manage onboarding/offboarding technical tasks (accounts, devices, access, security baselines).
- Maintain strong customer service, clear communication, and timely ticket updates.
Requirements
- Solid experience combining network administration and desktop/end-user support.
- Hands-on experience with VMware (vSphere/ESXi/vCenter) and Cato Cloud
- Experience working with ticketing systems, documentation, and ITIL-style practices.
- General infrastructure / networking certifications (preferred)
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