National Operations Specialist

Our SelectLeaders client is looking for a National Operations Specialist (NOS) to join our team to provide on-site leadership and strategic direction across our portfolio of properties. The National Operations Specialist will be on-site at our properties in the event of a staff vacancy or additional training needs and will help accomplish the daily operations and sales and marketing plans for the property. A background in Student Housing, property management, or marketing and leasing is imperative to the success of this position.

You will report to the Director, Training & Support.

This position is remote with 75% travel.

The salary range is $65K to $75K, plus an annual bonus.

Responsibilities

• Provide interim on-site leadership and strategic direction alongside Regional Managers during staffing transitions, ensuring operational continuity and performance stability

• Lead, coach, and develop site teams including Property Managers, Assistant Managers, Leasing & Marketing Managers, Maintenance, and Community Assistants

• Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals

• Step into Property Manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles

• Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability

• Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends

• Facilitate resident mediation and conflict resolution to maintain positive community culture and retention

• Gain exposure to diverse operational models by traveling across 30+ markets nationwide, expanding business perspective and leadership experience

Qualifications

• Bachelor's degree preferred or comparable experience in the student housing space

• 3+ years' experience as a Property Manager or equivalent role

• Knowledge of the market competition, local businesses, and university

• Excellent planning to manage a team

• Communication with residents, team members, and senior management

• Driven individual

• True team player eager to help build the business

• Eagerness to provide the best resident experience

• Excellent project management

• Exceptional customer service and resident relations

• Desire to travel up to 75%

• Live within 1 hour of a major airport