National Account Client Liaison

Location Designation: Fully Remote
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview:
The National Account Client Liaison will serve as a high-touch, embedded service liaison supporting the client's disability and leave programs, including STD, LTD, multi-state statutory programs (NY, NJ, WA, CO, DE), and FMLA.
This role will operate with direct access to client systems and function as a true extension of the client's HR team. The position is responsible for end-to-end leave and claim coordination, delivering concierge-level employee support while actively managing leave data, workflows, and lifecycle events.
What You'll Do:
Claims & Employee Support / Escalation• Serve as the primary point of contact for HR and employees, managing inquiries across STD, LTD, FMLA, and state programs.• Partner with claims teams to support timely adjudication and ensure a seamless employee experience.• Identify, manage, and resolve claim issues, including delays, discrepancies, and complex cases.• Escalate trends or systemic issues and provide insights to improve processes and outcomes.
Leave Administration & Lifecycle Management• Manage the end-to-end leave process, including intake, tracking, and return-to-work coordination.• Maintain accurate leave records within client systems and ensure alignment with NYL systems.• Track leave status, durations, and key milestones while ensuring correct leave type placement and compliance.• Provide accurate and timely data to claims teams (e.g., LDW, RTW dates, pay, hours worked).
Multi-State Leave & Disability Coordination• Support administration of NY, NJ, WA, CO, and DE leave programs in coordination with STD, LTD, and FMLA.• Ensure proper alignment and coordination of benefits across programs.• Educate HR and employees on eligibility, coverage, and program interactions.• Monitor and address overlaps, exhaustion, and eligibility issues.
Reporting & Insights• Review reports across systems to ensure accuracy and consistency.• Identify and resolve data inconsistencies and discrepancies.• Analyze trends and provide insights to drive improvements and inform decision-making.
What You'll Bring:
• 3+ years disability and leave management experience• Strong expertise in NY, NJ, WA, CO, DE programs• Experience working with HRIS/leave systems• Ability to manage high-volume, fast-paced environments• Strong communication and problem-solving skills
Pay Transparency
Salary range: $60,000-$85,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 93956
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