Named Account Executive, Higher Education

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Summary:
As a Named Account Executive specializing in selling into Higher Education customers you will play a critical role in establishing and nurturing strong relationships with these organizations. Your primary goal will be to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission-critical objectives.
Join our dynamic team and help Higher Education organizations leverage Salesforce solutions to enhance their operations and better serve their constituents.
Key Responsibilities

• Cultivate and maintain enduring relationships with Higher Education clients

• Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.

• Provide regular progress updates to management regarding client accounts.

• Monitor and report on key performance metrics, including client retention and revenue growth.

• Maintain a high level of client satisfaction by consistently exceeding expectations.

• Work collaboratively with internal teams to devise solutions for complex challenges.

• Address and resolve client issues in a timely and efficient manner.

• Keep clients informed about new product features, updates, and enhancements relevant to their needs.

• Identify growth opportunities within existing accounts and work towards expanding Salesforce services.

• Collaborate closely with clients to formulate customized account strategies.

• Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.

• Stay informed about industry trends, government regulations, and competitive offerings.

• Develop an in-depth understanding of Salesforce products and solutions.

• Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement.

• Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.

Qualifications:

• 7-10+ years of quota carrying software or technology sales and account management experience, ideally to Higher Education customers.

• Work well within a team of various partners within a matrixed environment (client directors, solution engineers, executives, etc.)

• Highly driven individual with a focus on execution, strong sense of urgency and a belief in our mission.

• A mix of business curiosity combined with a technical ability to truly address customer data challenges and earn trust

• Solution selling mentality: develop a plan and solution, articulate value, and navigate complexities of our customers to drive revenue

• Education: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

For Colorado-based roles, the base salary hiring range for this position is $138,800 to $210,200.For Washington-based roles, the base salary hiring range for this position is $138,800 to $210,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.