Mortgage Quality Control Specialist

Position Summary: The Quality Control Specialist supports loan quality and risk mitigation by reviewing monthly QC and investor findings, conducting file investigations, and ensuring timely, accurate remediation. The role identifies trends and operational risks, recommends process improvements, and collaborates with Compliance, Operations, and Underwriting to maintain adherence to agency guidelines and federal/state mortgage regulations. The specialist also assists with regulatory exams, audits, and corrective action efforts.

Essential Functions

• Monthly QC Review & Remediation
  • Analyze pre-fund and post closing QC findings for accuracy, trends, and root causes.
  • Coordinate with loan production and operations teams to obtain documentation, clarify issues, and validate corrective actions.
  • Draft responses and ensure timely submission within required deadlines.
  • Track and monitor remediation to ensure issues are fully resolved.
• Investor QC
  • Review investor QC findings and repurchase requests.
  • Conduct detailed file investigations to determine validity of findings.
  • Prepare rebuttals, supporting documentation, and escalation packages when appropriate and provide a timely response to Compliance.
• Risk Identification & Process Improvement
  • Identify recurring issues, systemic gaps, and operational risks.
  • Recommend and support implementation of process improvements, policy updates, and training initiatives.
• Regular, reliable, and predictable attendance.

Marginal Functions

• Regulatory Exams & Audit Support
  • Assist Compliance in gathering documentation for federal/state examinations and internal/external audits.
  • Assist Compliance with responses to exam findings, audit observations, and management action plans.
  • Assist Compliance with corrective actions and ensure ongoing compliance with regulatory expectations.
• Cross‑Functional Collaboration
  • Work closely with Compliance, Underwriting, Closing, Post‑Closing, and Secondary teams when needed.
  • Work with Compliance on identifying QC trends and maintaining compliance with regulatory requirements to prevent future findings.
• Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.
• All other duties as assigned.

Minimum Educational & Experience Requirements

• High school diploma or equivalent required
• 3-5 years of mortgage operations, QC, underwriting or compliance experience
• Extensive underwriting experience is preferred
• Experience with responding to audits, exams, and investor QC findings
• Advanced understanding of agency/investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA)
• Advanced understanding with federal and state mortgage regulations (TILA, RESPA, ECOA, HMDA)

Minimum Skill Requirements

• Professional and effective verbal and written communications
• Demonstrated ability to manage multiple deadlines
• Exceptional analytical and investigative skills
• High degree of detail orientation
• Demonstrated judgment and decision-making ability
• Demonstrated knowledge of loan products and down payment assistance programs
• Strong organizational skills
• Ability to work independently with minimal supervision
• Proficient with MS Office

Physical Demands

In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66% and “continuous” equals 67% to 100%.  However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue hardship that would require significant difficulty or expense.

• Continuous stationary position, particularly, but not limited to, at a desktop computer
• Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use
• Continuous communication: verbal and written, in-person, phone and electronic

Work Environment

• Office environment; remote and hybrid flexibility if determined by management.