About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team:
Upstart’s Mailroom team is responsible for handling mailing logistics for Upstart's Operation Departments. We ensure Upstart’s mailing policies and procedures are executed correctly and in compliance with State and Federal regulations in order to mitigate any business risks.
As the Senior Mailroom Specialist at Upstart, you will play a foundational role in establishing and shaping the mailroom function from the ground up. In this role, you will be responsible for identifying, processing, and managing all inbound and outbound mail for various departments and employees. You’ll handle the full mail lifecycle: sorting, opening, scanning, distributing, and recording all physical mail into our CRM system.
We’re looking for someone who is not only operationally strong but also quick to learn, detail-oriented, and capable of identifying process improvements. You’ll have the opportunity to design and execute mailroom workflows, drive efficiency, and lead mailing-related initiatives in collaboration with cross-functional teams.
Position Location - This role is available in the following locations: In person role in Columbus, OH
Time Zone Requirements - The team operates on the East/West coast time zones. This person will be expected to work 9:00 AM to 5:30 PM EST.
Travel Requirements - You must be capable of arriving at Upstart's Columbus Headquarters on a daily basis, Monday through Friday, before the scheduled shift time.
How you’ll make an impact:
- Establish and manage end-to-end mailroom operations, ensuring accurate and timely processing of inbound and outbound mail.
- Quickly learn and adapt to our systems and processes while identifying areas of improvement in mailroom workflows and execution.
- Digitally distribute inbound mail to the appropriate departments in a timely manner to maintain compliance with State and Federal regulations and ensure strong customer satisfaction.
- Proactively plan, propose, and implement improvements to mailing processes, systems, and logistics to support a scalable operation.
- Build strong working relationships with cross-functional teams, both in-office and remote, to resolve mailing issues and enhance collaboration.
- Contribute to a positive, inclusive, and solutions-focused work environment that values continuous improvement.
What we’re looking for:
- Minimum qualifications:
- Ability to be on-site in Columbus, OH, with a regular shift of 9:00 AM to 5:30 PM EST, Monday through Friday.
- High School Diploma or GED required.
- Demonstrates a high level of professionalism, discretion, and care—especially when handling sensitive or confidential information.
- A self-starter who is motivated, adaptable, and confident, with strong problem-solving skills and the ability to work efficiently under pressure.
- Comfortable with process-oriented thinking and eager to contribute to the development and refinement of mailroom operations.
- Ability to lift and move packages weighing up to 50 lbs. or more, as part of regular mail handling duties.
- Preferred qualifications:
- Experience with Salesforce, Jira, Google Sheets, Excel, Google Docs
- Ability to learn and understand new technologies and processes in a short time frame
- Ability to utilize time management skills to prioritize tasks and deadlines
- Good verbal/ writing skills and ability to present information in a clear and concise manner
- Brings a continuous improvement mindset, with a willingness to identify inefficiencies, propose solutions, and help implement them in collaboration with the broader team.
What you'll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
#LI-Entry
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
Top Skills
Similar Jobs at Upstart
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
