Omni is a business intelligence and embedded analytics platform that helps customers explore, understand, and act on data.
Headquartered in San Francisco with hubs in EMEA and APAC, we are backed by leading investors including ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.
About the Role:Join our Professional Services team and lead the migration of customers from Explo to Omni, covering pre-sales, scoping, training, solutioning, automation, and hands-on data modeling.
You will scope, sell, and deliver technical projects, advise customers, build solutions, and manage consulting teams. As a customer advocate, you will identify issues, share feedback to shape product direction, and discover new use cases. You will be the face of the company for your portfolio, ensuring an exceptional customer experience.
Responsibilities:Serve as a deep technical expert on Omni both internally & externally, solving our customers’ most challenging data and architecture problems.
Manage a dynamic portfolio of concurrent customer projects—ranging from SMB to enterprise engagements—balancing multiple timelines, workstreams, and deliverables to ensure successful outcomes. Serve as the primary customer-facing technical point of contact, and build strong, long-term customer relationships.
Take end-to-end ownership of project management and delivery for your portfolio of engagements, including: scoping of requirements, assignment of resources, coordination of work across partners and customers
Achieve customer outcomes through managing and driving a portfolio of consulting and delivery partners
Define and document best practices and design patterns for the use of Omni
Partner with Omni’s Product, Design, and Engineering teams to provide user feedback, and guide product direction based on your experience with customers and partners.
Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful.
3.5+ years in technical consulting / project management, ideally in the data space
Experience managing complex, multi-stakeholder technical projects
Exceptional communication abilities across technical and non-technical audiences
Strong technical background with hands-on experience in data engineering and/or BI tools (e.g. Tableau, PowerBI, Mode, Metabase), particularly those with a semantic layer (such as Omni & Looker)
Thrive in a fast-paced, dynamic environment where you’re constantly learning and collaborating
30% Pre-sales technical support & scoping
30% hands on delivery
30% Project management / partner delivery supervisor
10% Internal best practices and technical development
This role is open for any candidates based in the US. Travel may be up to 30%, based on customer needs.
Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data
Comprehensive benefits, including health, dental, and vision insurance
Unlimited PTO
Cutting-edge technical environment; collaborative and innovative company culture
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