Mid-Market Customer Success Manager, United States

AutogenAI is a leader in generative AI SaaS, transforming how organizations draft and optimize winning proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across industries. 

Our innovation stems from a belief that language AI technology will revolutionize business communication over the next decade. We empower our clients to grow faster and more efficiently by delivering AI language engines customized to their needs that save time, improve content quality, and increase win rates in highly competitive markets.  

AutogenAI is a company where everyone can have a career-defining experience and success is achieved by fostering a culture where innovation and ambition thrive. As we scale, passionate professionals are invited to join our journey of innovation, helping shape the future of AI-powered business solutions. 

As a Mid-Market Customer Success Manager at AutogenAI, you will be the primary point of contact for our Mid-Market and SMB growth customers ranging from $20K to $100K ARR. This is one of our first Customer Success hires in the region, so an exciting opportunity to shape the customer journey and make a direct impact on our growth. You’ll play a pivotal role in driving customer satisfaction, retention, and expansion, while working cross-functionally with Sales, Professional Services, and Marketing to enhance the customer experience. This role offers the chance to build lasting relationships with key stakeholders, influence product development through customer feedback, and help define how we scale our success function globally.

• Customer Relationship Management: Serve as the main point of contact for your portfolio of SME and Mid-Market customers, building strong relationships with both day-to-day users and executive stakeholders.
• Post-Sales Activities: Manage all aspects of the post-sales customer journey - including renewals, up-sells, and expansion opportunities - in close partnership with the Sales team.
• Onboarding & Implementation: Collaborate with the Professional Services team to ensure seamless onboarding, training, and ongoing support.
• Customer Health Monitoring: Track key health metrics, identify potential risks, and develop proactive strategies to drive retention and success.
• Customer Advocacy & Programs: Work with Marketing to spotlight customer success stories through testimonials, case studies, and events.
• Product Feedback & Insights: Represent the customer voice to our Product team, sharing insights that influence the roadmap.
• Strategic Cadence Meetings: Lead regular check-ins and reviews to align on goals, uncover new opportunities, and ensure customers achieve strong ROI.
• Cross-Functional Collaboration: Partner across Sales, Product, and Marketing to elevate the customer experience and drive business outcomes.

• Relationship Builder: You excel at developing trust and rapport, making customers feel valued and supported throughout their journey.
• Proactive Problem Solver: You anticipate challenges and work proactively to resolve them before they escalate.
• Strong Communicator: You’re confident presenting to a range of stakeholders and communicating complex ideas with clarity.
• Analytical Thinker: You use data to guide your decisions and surface opportunities for customer growth.
• Adaptable & Resilient: You’re comfortable in a high-growth, ever-evolving environment and enjoy solving novel challenges.

• Experience: 3+ years in a B2B Customer Success role at a SaaS company, with a proven track record of managing multiple accounts.
• Revenue Ownership: Demonstrated experience carrying a quota for renewals and/or expansion, including up-sells and cross-sells.
• Post-Sales Expertise: Skilled at driving adoption, managing renewals, and expanding customer accounts - ideally with SME and Mid-Market clients.
• Technical Skills: Familiarity with SaaS platforms and CRM tools; experience with AI products is a bonus.
• Education: Bachelor’s degree in Business, Marketing, or related field (or equivalent work experience).

• Mid-Market Expertise: Experience supporting customers at scale, navigating matrixed or complex client organizations.
• AI Domain Knowledge: Exposure to or interest in generative AI, automation, or natural language processing.
• Bid & Proposal Sector Exposure: Understanding of the challenges and opportunities in the bid-writing space.

• Competitive Salary: $90,000 - $110,000, depending on specific experience and qualifications relevant to the role.   
• Performance Bonuses: Quarterly and annual bonus structures based on personal and team targets
• Stock Options: Meaningful equity in the company. 
• Comprehensive medical/dental/life insurance: Insurance coverage for individuals and families partially paid by the company as well as opportunity to participate in pre-tax health Flexible Spending Account. 
• Retirement Plan: Ability to invest your pre-tax dollars in a 401(k) retirement plan with company matching contributions. 
• Paid Time Off: Unlimited vacation (Yes, you read right!) 
• Flexible Work Options: Hybrid, 2 days  per week in NYC office
• Paid parental leave: 16 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service) 
• Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development. 

• Customers, Always: Everything starts with our customers. We walk in their shoes, speak their language, and build for their delight and success. We win when they win.
• Make It Happen: We move fast and take ownership. No waiting, no red tape – just action, urgency, and focus on outcomes. We ask for forgiveness, not permission.
• Learn and Invent: We stay curious. We learn what we can from past masters - and make up the rest. Change is constant, and so is our growth.
• Act Like Owners: Titles don’t solve problems - people do. We own challenges, break the rules when it’s necessary, and focus on what matters.
• Turn It Up to 11: There is no “Good enough”. We raise the bar, push boundaries, and keep building. There’s always a next level.
• Lead With Respect: We listen first, speak honestly, and value every perspective. Integrity, follow-through, and kindness matter.
• Build Trust Through Transparency: We default to openness. We give feedback, share information, and assume positive intent - no secrets, no silos.

AutogenAI is an merit-based equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.