Mgr, Video Operations

Are you adaptable, self-driven, and can effectively lead impactful projects? Does the opportunity to manage teams responsible for the platforms and technologies that deliver video services to millions of Americans excite you? If so, join our Video Support team.
Our Technology Operations groups engineer and manage an advanced infrastructure that offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile, and Voice. Through sophisticated innovations and service reliability, we ensure our customers never miss a second of what matters most.
BE PART OF THE CONNECTION
As a Manager on the Video Operations Support Center, you will be responsible for the deployment, operation and restoration of video products and solutions. Drive strategic direction and management of the video operations staff across various platforms, in various locations, with varying degrees of technology. Deploy and ensure consistent, structured and disciplined practices to ensure stable product delivery consistent with company initiatives and expectations. Support Regional and market operations to ensure unparalleled customer experience.
WHAT OUR MANGERS ENJOY MOST

• Report to senior management on weekly & monthly metrics on Incidents, outages, impairments, support tickets, and deployments
• Provide on-call support for all issues reported by Network Operations Center.
• Ensure effective outage management and drive issues to root cause.
• Must ensure teams follow the correct procedures, policies, and documentation requirements for all production change deployments
• Guide/mentor the team through the Kubernetes infrastructure build outs in AWS, deployment of software applications through
• DevOps tools Jenkins, ArgoCD, monitoring & alerts through Datadog & splunk, security practices.
• Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability
• Task allocation and performance evaluation of team members
• Project scheduling and resource management using JIRA
• Meet with stakeholder teams and conduct regular team meetings, and track deployments/project progress
• Interview candidates and hire technical resources
• Conduct performance reviews of team members and identify areas of improvement, give feedback, and recommend for promotions or salary increments
• Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Research issue and resolution of action items as needed and directed by Charter
• Ensure that all engineers have an active development plan and are progressing in their skill sets.

The Video Support team loves to constantly learn and understand the inner workings of all things video. As video delivery platforms rapidly evolve to improve customer experiences, you'll innovate and create with the latest products, tools, and processes, alongside incredibly talented people. If you work well in a high-energy, customer-focused environment, you're positioned for a rewarding career with our team.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience:
  • Five (5) years of experience in Video Control and Distribution systems.
  • Three (3) years of engineering management and/or supervisory experience.
• Education:
  • Bachelor's degree in Engineering, Information Systems, or related field and / or equivalent work experience.
• Technical skills:
  • Can perform and manage resources responsible for implementing video systems. Experience working with Cisco and ARRIS controllers, MPEG video analyzers, surveillance systems, satellite receivers, content delivery networks and encoders.
  • Experience working with and administering Unix/Linux operating systems; specifically experience with RedHat, and Solaris.
  • Two (2+) years of Experience in AWS, Kubernetes, Datadog, Splunk, devOps tools and JIRA to guide team members as needed.
• Skills and Abilities:
  • Experience working with video solutions and technologies; that includes MPEG2, MPEG4, transcoding, IP Video Delivery solutions, LAN/WAN design and operations, HFC networks, IP Multi-cast.
  • Experience working with network monitoring systems (Netcool, Big Brother), ticketing management systems (Remedy, Jira) and video analysis tools such as Tektronix Sentry, IneoQuest (IQ) iVMS or cVOC.
  • Ability to provide the 27x7 operation support for IP Video issues
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Strong ability to handle multiple projects and tasks
  • Ability to supervise and motivate team members
  • Strong ability to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned.
  • Strong knowledge of IP Video solutions.

Preferred Qualifications

• Certification (current or past) in areas of expertise such as NCTI, SCTE DVEP, CCNA.
• Ideal candidate will have at least proven management experience/ability with internal or external direct customer contact in a technical environment.
• Ideal candidate will have at least seven years of experience in activating, maintaining, and troubleshooting video delivery networks, Headends, or video applications.
• Engineering Technical, Hub and Headend background within an MSO network.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today's evolving network demands
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
• Total Rewards:

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EVD505 2025-53180 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-05-01 05:37 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$98,900.00 and $175,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.