Mgr, Attendee Experience

      

The Manager will lead a team that provides planning, implementation, consulting and collaboration that supports Thrivent to deliver effective field conferences, meetings, and corporate events. The position works with event planners, event sponsors, and Thrivent senior management to ensure an exceptional attendee experience by determining the appropriate use of event technology to support timely, accurate, branded communication and event promotion. The Manager will provide governance and guidance in the expansion of the event technology platform to support Thrivent’s strategic meetings management program, including the development of enterprise-wide event calendar and reporting. The Manager will design and deliver websites for highly complex and/or high visibility events to ensure the successful, high-quality execution of 150+ events annually

         

          

DUTIES & RESPONSIBILITIES: 

• Develops and drives complex project plans for the successful execution of events, ensuring alignment on event objectives/outcomes and striking a balance between customization and efficiency. Anticipates change and mitigates risk/damage accordingly. Manage project plan to deliver events on time in order to maximize return on event investment and meeting objectives.
• Leads Attendee Experience planning to design, build and manage event registration web sites and mobile sites that support the event objectives/outcomes; researches and creates meeting technology solutions, solves technology related problems impacting meetings and events.
• Leads Attendee Experience planning to design event communications and materials that support the event objectives/outcomes including informational and promotional materials, weThrive and FieldNet communications; write event related materials including emails,  survey design; partner with Creative Services and Procurement in the production of event materials; design event communication calendars and oversee event task completion; create internal and external event performance surveys to determine return on event objectives. Communicate with event attendees on registration and event related issues for highly complex and/or high visibility events.
• Acts as the primary point of contact with event technology vendor to optimize Thrivent’s investment in strategic meetings management and identify continued opportunities for improvement and expansion.
• Drives the application of Thrivent brand expression and voice in development of event content , websites, and collateral materials. Manages quality control including functionality of websites and applies final check for accuracy on event related communications.
• Manages relationships with vendors (technology, registration, web providers, etc.) to ensure service delivery targets are met. Leads sourcing and contract negotiation when new suppliers are required.
• Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.
• Participates in national event related associations. Maintains strong ties to industry groups, constantly evaluating Thrivent’s position within the industry. Ensures best-in-class production of events, taking advantage of the latest information, products and practices. (high complexity)

QUALIFICATIONS & SKILLS:  

 Required:

• College degree required in Communications, Marketing, or related fields or equivalent experience
• 8+ years of staff management experience
• 2+ years of experience leading event technology and/or event planning team
• Industry certifications (MPI Event Data Analysis Certificate, Virtual Event and Meeting Management Certificate) or certificate in meeting management (CMM)
• Attention to detail, strong organizational skills, and ability to successfully meet critical deadlines.
• Ability to thrive in a fast-paced, high pressure environment while demonstrating superior poise, critical thinking skills and excellent judgement
• Must have excellent verbal and written communications skills and the ability to present to senior management and influence decision making
• Travel required: Approximately 20%

Preferred: 

• Technology strategy or strategic meetings management (SMM) experience in Cvent or similar platform
• Project management certification preferred
• Advanced Excel skills preferred

              

Pay Transparency

 

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $109,268.00 - $147,832.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

 

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

 

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

 

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.