Merchant Fraud Analyst

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Merchant Fraud Analyst

With our team growing rapidly, we are looking for an ambitious Merchant Fraud Analyst to join us. As part of the, relatively new, Merchant Fraud team in Chicago you will be working closely with Risk, Product, and other Merchant Operations teams. Within this role you are responsible for identifying, investigating, and preventing fraudulent activities related to our acquiring and embedded financial services. Your expertise will contribute to maintaining the integrity of our platform and ensuring a secure and trustworthy environment for our users. The Merchant Fraud Team is responsible for detecting and mitigating fraudulent activity that scalably reduces risk for Adyen and its customers.

What you’ll do

• As part of our growing Merchant Fraud team in Chicago you are pro-active and hands-on in improving our fraud operations processes
• Monitor and investigate transaction patterns, account activities, and user behavior patterns to detect and mitigate fraudulent activities in real-time
• Assist in the development and optimization of fraud detection systems and tools, suggesting improvements and enhancements as needed
• Develop and optimize policies and procedures for fraud incident response, root cause analysis, funds recovery and communication protocols
• Stay up-to-date with the latest fraud trends, techniques, and technologies to continuously enhance fraud detection and prevention methods

Who you are

• 3+ years of experience in fraud at a financial institution – experience in an issuing bank, PSP, or other fintech platform is a plus
• Knowledge of the payments ecosystem, issuing and acquiring, and the fraud types impacting mainly issuers (e.g., chargeback fraud, scams, account takeover)
• Highly analytical and data-apt; proficient in using data to identify emerging trends, drive investigations, and suggest improvements to fraud operations policies and tooling
• Experience with fraud prevention, fraud detection, fraud investigations and fraud remediation in the banking sector
• Willingness to make difficult decisions and quickly learn and iterate from these experiences - you are skilled at using data to drive decisions
• You are able to work both on your own and with others, taking ownership where your knowledge is needed. At the same time you are a strong collaborator who is comfortable with connecting with colleagues globally across different teams and cultures, sharing ideas to improve efficient teamwork

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The annual base salary range for this role is $85,000-$110,000; to learn more about our compensation philosophy, please click here.