The Supper Club is a private, members-only community dedicated to the art of the dinner party. Since 2005, we’ve brought together exceptional individuals, brands, and culinary experiences to foster meaningful connections and enrich our members’ lives. We curate exquisite dining experiences that blend gastronomy, culture, and artistry, enabling members to connect, collaborate, and make an impact—all with a touch of serendipity.
Position OverviewAs a Membership Director, you will play a key role in supporting the growth, engagement, and retention of our vibrant member community. You will be the friendly face and trusted guide for prospective and current members, helping them navigate their membership journey—from inquiry to onboarding to active participation. You will work closely with the Membership Team to deliver a personalized, high-touch experience that embodies The Supper Club’s commitment to excellence.
This role is ideal for someone who thrives in a relationship-driven, entrepreneurial environment and is passionate about community building, customer care, and event-based networking.
Key ResponsibilitiesMember Growth & Onboarding- Support outreach efforts to identify and qualify prospective members.
- Conduct introductory calls with prospects to assess fit and share the benefits of membership.
- Assist with onboarding new members, ensuring a smooth and welcoming start to their journey.
- Serve as a primary point of contact for assigned members, providing prompt, attentive support.
- Build trust-based relationships by understanding members’ interests and proactively suggesting relevant events and connections.
- Support strategies to increase referrals, encourage member engagement, and foster long-term retention.
- Maintain accurate member records and track engagement using CRM tools.
- Support the Membership Team in managing upgrades, downgrades, dormancy, and reactivations.
- Prepare and share member reports and updates as needed.
- Participate in key events to assist with check-in, seating plans, and member introductions.
- Gather member feedback to inform continuous improvements and enhance the membership experience.
- Represent The Supper Club at select networking opportunities and community gatherings.
- Work cross-functionally with leadership, marketing, and event teams to communicate The Supper Club’s value proposition effectively.
- Contribute to social media and marketing campaigns to support membership growth.
- Previous experience in customer service, sales, membership coordination, community management, or hospitality is preferred.
- Strong communication skills—both verbal and written.
- Comfortable building relationships and providing exceptional, proactive service.
- Highly organized, self-motivated, and detail-oriented.
- Experience with CRM systems and project management tools is a plus.
- Friendly, approachable, and enthusiastic about people and community building.
- Adaptable, solution-oriented, and collaborative in a dynamic environment.
- Passion for delivering personalized, high-quality experiences.
Compensation & Benefits:
- Compensation includes a base monthly retainer plus commission based on new and retained membership sales.
- Incentives tied to membership growth and engagement milestones.
- Flexible PTO
- Medical, dental and vision insurance
- FSA
- Commuter benefits
- Free membership to One Medical
- Teladoc
- Talkspace
- Kindbody
- 401(k)
- In-office lunch 2 days a week
- Employee Dining Credits
Work Location:
This role is located fully onsite in our New York City / Miami office.
At Dorsia, we believe that culture eats strategy. The best ideas in the world mean nothing without the right people around the table and the right chemistry between them. We are, unapologetically, a people-first organization.
In-Person Matters
We’re creating once-in-a-lifetime experiences for the most discerning audience in the world. That doesn’t happen over Zoom. It happens through collisions: a spark across a desk, a kitchen-side conversation that unlocks a partnership, the energy of ideas felt, not typed. That’s why in-office culture is non-negotiable at Dorsia.
Who We Hire
We don’t subscribe to check-the-box hiring. We hire for merit and mindset, which naturally creates a team with varied backgrounds. What unites us isn’t demographics, it’s a shared vision: to build the social operating system for the cultural vanguard.
Lifestyle Hours
We’re not a 9-to-5 company. Our lifestyle mirrors our members. Early flights, after-work events, and late-night sprints when the work demands it. But we love what we do, and we definitely love a good party.
High Performance Culture
Working at Dorsia isn’t for everyone—and that’s the point. Our culture is designed for builders, not passengers. We move fast, set ambitious standards, and expect people to rise to them. If you have the talent and the drive, this will be a ride to remember.
A Final Word
We’re building something special. It will take long hours and relentless effort. It’s not for everyone. For those with the metabolism, you’ll create something that changes how culture is lived. And that’s the kind of work worth your life’s energy.
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