Supervise casino marketing and player development teams; oversee player reinvestment, customer records, promotions, events, and loyalty initiatives. Analyze marketing and player activity reports, reactivate inactive players, coordinate cross-department campaigns, and support recruiting and team development. Manage website, social media, and email marketing content while maintaining promotional calendars and communications. Ensure compliance with gaming regulations, company policies, service standards, and guest experience expectations.
Description
Team Members Will Enjoy:
- FREE GAS (up to $3,900 annual value) or Free bus passes
- Free covered Parking
- 2 weeks PTO per year
- 6 Observed Holidays with Holiday Pay
- Health Benefits Insurance Package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K & more!
- Career Development and Advanced Opportunities
- Tuition Reimbursement
- Flexible work schedules
- Team Member Referral program ($600 per team member referred!)
Responsibilities include but are not limited to:
- Supervise and support Casino Hosts and Player Development team members in their daily activities.
- Monitor player reinvestment and discretionary compensation to ensure compliance with company policies and established guidelines.
- Review, maintain, and update player information and customer records to support effective player development efforts.
- Assist with the planning, implementation, and execution of promotions, tournaments, giveaways, VIP events, and special events.
- Identify opportunities to reactivate inactive players and increase engagement among existing customers.
- Generate, analyze, and review reports related to player activity, promotions, and marketing performance.
- Ensure departmental policies, procedures, and service standards are consistently followed.
- Assist with recruiting, training, coaching, and developing team members to improve performance and customer service.
- Support cross property marketing initiatives and player development programs.
- Coordinate with other departments to ensure the successful execution of events, promotions, and guest experiences.
- Respond promptly and professionally to guest concerns and service recovery opportunities.
- Assist with community outreach efforts and property awareness initiatives.
- Maintain current knowledge of company programs, promotions, industry trends, and competitive market activity.
- Identify opportunities to improve operational efficiencies, guest experiences, and departmental processes.
- Manage and maintain website content, social media platforms, and email marketing campaigns.
- Develop and maintain marketing schedules, promotional calendars, and communication timelines.
- Prepare and distribute promotional and event information to all departments to ensure operational readiness.
- Comply with all applicable gaming regulations, company policies, and procedures.
- Demonstrate professionalism, integrity, and a commitment to exceptional guest service.
- Perform other duties as assigned.
Requirements
- Associate's or Bachelor's degree in Marketing, Business, Hospitality, Communications, or a related field preferred; equivalent experience may be considered.
- Two to four years of experience in casino marketing, hospitality, customer service, sales, player development, or a related field.
- Previous supervisory or team leadership experience preferred.
- Knowledge of casino marketing concepts, player development programs, and customer loyalty initiatives.
- Experience with casino systems, player tracking systems, and marketing databases preferred.
- Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
- Excellent verbal, written, interpersonal, and problem-solving skills.
- Strong customer service orientation and commitment to guest satisfaction.
- Ability to analyze data, identify trends, and make sound business decisions.
- Experience with Excel, Word, Outlook, Adobe Creative Suite, graphic design, or marketing content creation preferred.
$60,000 - $65,000/yr
Applications will be considered for 3 weeks; post expires 11/4
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781E-Verify.govSimilar Jobs
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