Marketing Operations Manager

OnePay is the consumer fintech trusted by millions of Americans to make money better.

Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast.

We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.

We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.

But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are:

• Ready to run

• Hungry and driven by urgency

• Exceptional at what they do, with low ego

• Comfortable operating in motion

As a Marketing Operations Manager, your mandate is to help deliver our value proposition to customers through elegant, relevant, and targeted communications. This role will impact OnePay's vision by building and deploying campaigns to drive customer engagement, supporting our rapidly growing product roadmap, and communicating the launches of new products, solutions, and features. You will work closely with the Product Marketing, Analytics, Product, and Engineering team(s) while focusing on execution excellence. You will:

• Develop, test, and deploy customer journeys, including assessing product and strategic objectives, platform capabilities and data needs

• Own the end-to-end build and execution of marketing and transactional communications across email, push, in-app messages, and SMS

• Measure the success of campaigns in collaboration with the Analytics team

• Troubleshoot and problem-solving production issues as they arise

• Ideate and implement efficiencies and automated solutions

• Contribute to the ongoing improvement of and enhancements to our processes and MarTech stack

• 3–5+ years managing CRM automation in a high-volume B2C tech or e-commerce environment

• Expert proficiency in HTML, CSS; ability to both write and edit code

• Technical proficiency in building automation flows with CRM and ESP platforms such as Braze or Iterable

• Drive and proactivity - everyone here is a builder and executor

• Knowledge of SQL, Liquid, Handlebars, and JSON

• Experience managing multiple products or brands, cross-functionally

• Working knowledge of Figma

• Experience with Branch and Segment

• Data-driven, detail-obsessed problem solver who loves mining insights, iterating fast, and owning deliverability, compliance, and error-free deployments

• Clear communicator & agile collaborator who translates technical constraints into business terms and thrives in cross-functional sprints and dynamic roadmaps

• Competitive base salary, stock options, and health benefits from Day 1

• 401(k) plan with company match

• Remote-friendly (US), flexible time off (FTO), and opportunities for growth

• A high-growth, mission-driven, inclusive culture where your work has real impact

• Initial Interview with Talent Partner

• Technical or Hiring Manager Interview

• Team Interview

• Executive Interview

• Offer!

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [email protected].