Managing Director, Commercial Card Program and Operations

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Administration of all aspects of the corporate card program and working closely with partners to ensure end to end operation of the commercial card program.  Oversee reporting, program enhancements, operations and change management for process and execution.  The administrator will also be responsible for maintaining program metrics to assist management in making data-driven decisions. Strong focus on customer success and data driven analytics.

Responsibilities:

1. Administer, monitor, report on and provide guidance on Commercial card program.
2.    Review card activity to ensure proper required documentation are reviewed, guidelines for card usage, educate employees and elevate recurring issues to management.
3.    Oversees the day-to-day operational management of the product, ensuring the product and related processes are operating as expected, leading issue resolution, supporting client acquisition, monitoring and measuring performance, keeping partners informed and providing oversight, working with vendors, etc.
4.    Overseas the development and maintenance of the central repository of all client contracts, vendor contracts, and key contact information.
5.    Overseas the process documentation including procedures, internal and external workflows, systemic flows, accounting treatments, credit underwriting, segregation of duties.
6.    Develops and updates monthly financial reporting including spend trends, profitability metrics, portfolio analysis, forecasting, with possibility of participation in long-range goal planning.
7.    Create and maintain reporting to optimize spend, encourage adoption. 
8.    Increase the effectiveness and efficiency of all related travel and expense policies and procedures in conjunction with the credit card program.
9.    Liaise with the card vendor regarding issues and improvements to the card systems.
10.    Resolve issues related to spend limits, declines, delinquency monitoring, and fraud activity in accordance with requirements.
11.    Assisting to track financial revenue from Commercial and Consumer as appropriate.
12.    Update and manage training materials, policy and procedures, and communications to establish consistency and best practices.
13.    May conduct periodic reviews with the vendor to review service levels against contractual agreements.
14.    Lead and/or participate in card related projects and process as needed.
15.    Work closely with Product, IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability.
16.    A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management.

Education, Skills & Experience:

• Bachelor's Degree required

• 10+ Years of Commercial Card Industry experience required

• Experience managing complex relationships with multiple contacts, including senior engagement required.

• Strong written and verbal communication skills

• Ability to effectively present information to clients in an understandable manner

• Ability to plan and execute strategic objectives

• Superior organizational, customer servicing and consulting skills

• Ability to remain composed and focused on goals while facing pressure, obstacles, or setbacks

• Ability to transcribe analytics into actionable items.

• Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint.

The estimated salary range for this position is $190,000 USD to $210,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.