Manager, Threat Intelligence Services

About the Role:

• The Threat Intelligence Engagement Manager will report to the Senior Director of the TIG. 
• As a member of the TIG, the Engagement Manager will collaborate with TIG teammates, members of Trellix’ Advanced Research Center, Trellix Professional Services Consultants, and third-party partners to deliver services to customers. 
• The Engagement Manager will serve as a customer interface and will plan, manage, and track service delivery. 
• You will be responsible for overall customer experience and successful delivery and consumption of threat intelligence services.
• You will build and maintain strong customer relationships.
• You will serve as a cyber threat intelligence subject matter expert and trusted advisor.
• You will manage the service delivery process, including engagement planning, project management, resource allocation and management, scheduling, and quality assurance.
• You will coordinate and collaborate with cross-functional teams, including marketing, business development, sales, engineering, and professional services.
• You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback.
• You will ensure compliance with policies, processes, procedures, and quality standards.
• You will identify, track, and support new business opportunities.
• You will develop proposal materials, statements of work, project schedules, and other project management artifacts.
• You will create and deliver presentations describing Trellix threat intelligence services in support of sales activities and customer engagements.

About You:

• You are self-motivated and passionate about cybersecurity.
• You have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• You have strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• You have strong analytical and problem-solving skills, with the ability to identify and mitigate project risks and issues.
• You have excellent leadership and organizational skills, with the ability to motivate cross-functional teams to deliver successful projects.
• You have attention to detail and strong documentation skills, with the ability to create and maintain project plans, proposals, and reports.
• You have strong business acumen and understanding of customer needs, with the ability to identify new business opportunities.
• You have a keen interest in tracking threat actors.
• You have a strong understanding of structured analytical techniques, including but not limited to Quality of Information Check, Analysis of Competing Hypotheses, Key Assumptions Check, and Gap Analysis.
• You are a strong critical thinker with the ability to avoid biases.
• You are able to produce clear, complete, and concise reporting in a timely manner with extreme attention to detail.
• You have expertise with cyber threats, attack vectors, detection capabilities, and associated countermeasures.
• You have experience with open-source intelligence collection and associated methods and tools.
• You have experience working with Security Operations Center to monitor security alerts, respond and remediate detected issues.
• You have a clear understanding of organizational Incident Management processes in relation to threats and vulnerabilities. 
• You have knowledge and experience with XDR/EDR, Endpoint Security tools (AV, whitelisting, etc.) and Threat Hunting. 
• You have a high-level understanding of malware types, malware detection methods, and malware analysis techniques.
• You possess knowledge of MITRE ATTACK and DEFEND frameworks along with Kill Chain methodology and the Diamond Model.
• You have experience with identifying and mitigating cyber threats, including detection and countermeasures strategies and tools.
• You understand technical vulnerabilities and associated risk.
• You are willing to travel up to 30%.