Manager - Telecom Management

JOB SUMMARY

This position is eligible for remote work in one of the following states: Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Virginia, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.

Job Profile Summary
The Telecom Administration Manager leads a team responsible for the organization’s telecom and mobile services, including cost optimization, vendor relationships and end-user support. The role ensures operations excellence, financial accountability and continuous team development while aligning telecom strategies with organizational goals.

Essential Functions and Responsibilities

• Lead and develop a high-performing team responsible for telecom and cellular administration.

• Oversee the end-to-end lifecycle of telecom assets and services, ensuring accurate inventory, billing and reporting.

• Manage telecom and wireless vendors including contracts negotiations, SLA adherence and performance reviews.

• Monitor and analyze telecom and cellular expenses to identify cost-saving opportunities and implement optimization strategies.

• Collaborate with Finance to ensure accurate forecasting and budgeting.

• Drive process improvements and automation to enhance operational efficiency.

• Ensure compliance with company policies, standards and regulatory requirements.

• Provide strategic direction and roadmap planning for telecom infrastructure and mobility services.

• Serve as an escalation point for complex service or billing issues, ensuring timely and effective resolution.

• Develop KPIs to track team productivity, cost control efforts and service quality.

Education

• Bachelor's Degree in Information Systems, other related field or equivalent job experience in the following areas: telecommunications, business administration

Work Experience

• Experience in Telecom, Mobile, or IT Asset Management, or similar field.

• Experience managing a team, including recruiting, retaining and developing employees preferred.

• Experience working cross-functionally with Finance, Procurement and IT teams.

• Experience managing telecom or wireless vendors and negotiating service contracts.

• Experience managing O&M and capital budgets.

• Hands-on experience with TEM (telecom expense management) tools.

Knowledge, Skills and Abilities

• Strong understanding of telecom billing, wireless services and carrier pricing models.

• Effective leadership and team development skills, including coaching and performance management.

• Excellent analytical skills with the ability to interpret usage data and financial reports.

• High attention to detail and accuracy in inventory and cost tracking.

• Strong project management and process improvement capabilities.

• Ability to adapt to evolving technologies and organizational changes.

Licenses and Certifications

• None required

Strength Factor Rating - Physical Demands/Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Strength Factor Description - Physical Demands/Requirements

• Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)

• Walking: Moving about on foot (Frequently)

• Sitting: Remaining in a seated position (Constantly)

• Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)

• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)

• Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)

• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)

• Climbing: Ladders, Stairs (Occasionally)

• Balancing: Maintaining body equilibrium to prevent falling (Occasionally)

• Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)

• Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)

• Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)

• Crawling: Moving about on the hands and arms in any direction (Occasionally)

• Reaching: Extending hands and arms in any direction (Constantly)

• Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)

• Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)

• Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)

• Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)

• Hearing: Perceiving the nature of sound by the ear (Frequently)

• Tasting/Smelling: (Occasionally)

• Near Vision: Clarity of vision at 20 inches or less (Constantly)

• Far Vision: Clarity of vision at 20 feet for more (Frequently)

• Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)

• Vision: Color - The ability to identify and distinguish colors (Constantly)

Working Conditions/Environment

• Employee is subject to inside environmental conditions

Working Conditions

• Well lighted, climate controlled areas (Constantly)

• Frequent repetitive motion (Constantly)

• CRT (Computer Monitor(s)) (Constantly)

Travel

• Travel to plant, office facilities and other job sites required

Driving

• Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license

ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.

ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email [email protected] or call 1-855-663-6547​.

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Expected Salary Range