Manager, Revenue Cycle Management

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, leverage AI to amplify our impact, and achieve results—together, from anywhere.

What the Role Is

The Manager, Revenue Cycle Management (RCM) will build, lead, and scale the RCM function for Babylist Health — ensuring timely, accurate, and compliant reimbursement for durable medical equipment (DME) and other healthcare services. Reporting to the Vice President of Health & Support, this leader will oversee all aspects of the billing and collections lifecycle, drive efficiency and accuracy, and manage a team of RCM professionals focused on delivering an excellent patient financial experience.

The ideal candidate combines deep operational expertise with people leadership — someone who thrives at both defining strategy and rolling up their sleeves to solve complex payer and process challenges. This is a unique opportunity to help shape a high-performing RCM organization at a company transforming the healthcare experience for growing families.

Who You Are

• You have 7+ years of experience in healthcare revenue cycle management, with at least 5 years managing RCM or billing operations teams
• You bring proven expertise in DME billing and payer management including claims submission, denial analysis, appeals, and reimbursement workflows
• You have deep knowledge of insurance provider requirements, EDI file types, and compliance frameworks (HIPAA, CMS)
• You've implemented or optimized RCM systems such as Brightree, Niko Health, or similar DME billing software
• You're a data-driven leader with strong analytical and process improvement skills; you're proficient with Excel and/or BI reporting tools
• You're an exceptional communicator who can translate technical billing issues into cross-functional strategies and serve as the voice of Babylist with insurance partners
• You're a collaborative, hands-on leader who inspires trust, accountability, and performance across distributed teams
• You have strong operational discipline with the ability to establish SLAs, observability metrics, and scalable processes
• You're a self-directed problem-solver who seeks to understand the "why" behind processes and can navigate ambiguity in a fast-paced, high-growth environment
• You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations
• You embrace using technology to enhance your work while keeping people at the center

How You Will Make An Impact

• Lead end-to-end revenue cycle operations including charge entry, claims submission, payment posting, denial management, and AR follow-up. Establishing quality controls, monitoring key metrics (days in AR, denial rates, clean claim rates), and preventing backlogs to ensure timely reimbursements within filing deadlines
• Build, manage, and develop a high-performing team of RCM professionals, creating a culture of accountability and continuous improvement through clear goals, mentorship, and data-driven decision-making
• Serve as the primary point of contact and voice of Babylist with key insurance providers and partners, managing critical relationships that drive significant business volume
• Develop and implement scalable workflows for claims management, payer recoupments, and patient billing that ensure compliance with regulatory requirements (HIPAA, CMS) and optimize EDI performance through clearinghouses and payer portals
• Partner cross-functionally with Finance, Product, Engineering, Clinical Operations, and Customer Support to forecast cash flow, identify revenue opportunities, and design automated tools that reduce manual effort and improve operational visibility
• Drive the adoption of technology and AI to automate routine processes, improve claims accuracy, and build scalable systems that support Babylist Health's expansion into new product lines
• Establish operational mechanisms, SLAs, and observability metrics that ensure we never repeat past mistakes—building the disciplined, scalable foundation needed for continued profitable growth

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$111,012 to $133,215

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Interview Process & Consent
Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription.

Interview Integrity
During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently. 

You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate when AI tools are allowed for specific assessments.

Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sources—providing false or misleading information will result in removal from consideration.

Official Communication
All communication will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page.

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