Manager, Rentals Business Operations

About the teamThe Rentals Business Operations team at Zillow plays a pivotal role in shaping the future of the rental marketplace. We partner closely with technology, product, and sales teams to design and implement scalable solutions that enhance efficiency and deliver a seamless experience for renters and property partners. Our collaborative, agile team is dedicated to driving operational excellence and supporting Zillow’s mission to transform the way people find homes.

About the role

As the Manager, Business Operations, you will lead initiatives that optimize workflows, improve forecasting, and drive cross-functional collaboration within the Rentals business. Your work will directly impact operational efficiency, customer experience, and the scalability of our rental platform. This is an opportunity to make a measurable difference by building processes that power one of the leading rental marketplaces.

You Will Get To

• Lead, coach, and develop a high-performing Business Operations team, fostering a collaborative and results-driven environment.

• Analyze, streamline, and automate workflows to increase revenue and enhance the user experience.

• Design and manage an Issue Management Program to coordinate resolution efforts and track impacts.

• Partner with technology, product, and sales teams to build scalable tools and optimize end-to-end workflow processes.

• Develop and manage a quarterly roadmap of operations projects aligned with company goals, tracking key performance indicators (KPIs) to measure impact.

• Create and maintain standard operating procedures (SOPs), enablement materials, and training to drive consistency and operational excellence.

• Collaborate cross-functionally to identify gaps, implement improvements, and lead change initiatives with clear documentation and stakeholder alignment.

• Proactively identify operational risks and implement mitigation strategies to protect business continuity and brand consistency.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $107,000.00 - $171,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 4 - 8+ years of leadership experience in business operations or related functions.

• Proven ability to manage and develop small teams.

• Strong analytical skills with a track record of improving business processes.

• Proficient in project management and cross-functional coordination.

• Excellent communication and stakeholder management skills.

• Experience with business tools such as Salesforce, business intelligence (BI) platforms, and workflow automation.

• Detail-oriented with a passion for driving efficiency and continuous improvement.

• Experience in real estate, rentals, or customer-centric operations is a plus.

• Familiarity with product development, technology collaboration, and regulatory/compliance standards is preferred.

Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you possess transferable skills or relevant experience.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.