Manager IS - Remote

Overview

We are seeking an experienced and technically adept IT Manager to lead a cloud-first operations team focused on identity, security, application and device management. The team is responsible for Microsoft cloud applications, enterprise identity management, device management, business automation, and security operations. This is a hands-on leadership role requiring deep expertise in Microsoft Entra ID, Microsoft 365, Azure services, and endpoint management.
The ideal candidate combines strong leadership and communication skills with hands-on technical expertise as a senior engineer and architect—especially in Entra ID, Conditional Access, Microsoft Sentinel, and security-focused Azure technologies.

This is a remote role in the US or Canada.

Responsibilities

This role spans cloud identity, productivity, infrastructure, and device management platforms. The successful candidate will bring experience managing and supporting Microsoft 365 applications—such as Exchange Online, SharePoint, OneDrive, Teams, and Intune—alongside deep expertise in Entra ID, Azure services, and enterprise security.

The successful candidate will lead, mentor, and manage a team responsible for the following areas:

• Entra ID configuration and administration.
• Identity and Access Management (IAM).
• Cross-Tenant Synchronization, B2B/guest access.
• Conditional Access and Privileged Identity Management (PIM)
• Security alert response using Microsoft Sentinel, Defender for Cloud, and Defender for Cloud Apps.
• Microsoft 365 app administration: Exchange Online, SharePoint, OneDrive, Teams, Power Apps, and Power Automate.
• Intune device management for Windows, macOS (Mosyle), Android, and iOS.
• Email security, DMARC/DKIM/SPF management (e.g., Agari), and Cisco Cloud Email Security.
• Business automation and process improvement using Power Platform.
• Azure Policy and RBAC management.
• Design secure, scalable solutions and resolve escalated issues in Entra ID, Sentinel, Azure, and Microsoft 365.
• Collaborate with cross-functional teams on security, compliance, and business enablement.
• Maintain operational excellence by monitoring KPIs, overseeing incident response, and ensuring high service availability.
• Lead continuous improvement initiatives through automation, scripting (PowerShell, Bash), and policy refinement.
• Manage workload prioritization, staff development, and capacity planning.
• Oversee documentation standards and enforce best practices across the environment.

Qualifications

Academic and Professional Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field, or equivalent/years of experience required.
• A master’s degree or relevant certifications (e.g., Certified Information Systems Manager (CISM), Project Management Professional (PMP)) is preferred.

Experience:

Required:

• 7+ years of experience in IT infrastructure, cloud services, or identity management, with at least 2 years in a team leadership or managerial role
• Deep expertise in Microsoft Entra ID (Azure AD), including Conditional Access, PIM, and identity architecture.
• Proficiency in Microsoft Sentinel, Defender suite, and Azure security operations
• Strong working knowledge of Microsoft 365 administration and licensing
• Experience with device management using Microsoft Intune and third-party tools (e.g., Mosyle)
• Demonstrated experience automating IT operations and business workflows using PowerShell, Power Automate, or Bash
• Experience managing DMARC/DKIM/SPF records and email security tools.
• Solid understanding of Azure RBAC, Policy, and cloud networking fundamentals
• Familiarity with ITSM processes and tools (e.g., ServiceNow)
• Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent work experience

Preferred:

• Microsoft certifications (e.g., SC-300, AZ-500, MS-102, MD-102).
• Experience with Microsoft Graph API, KQL, or custom Sentinel analytics rules.
• Knowledge of cross-tenant B2B/B2C scenarios.
• Experience supporting hybrid cloud environments.
• ITIL Foundation certification or experience in an ITIL environment.

• Strategic thinking and solution architecture.
• Excellent verbal and written communication.
• Team building and mentorship.
• Incident and problem management.
• Security-first mindset.
• Agile and adaptable to changing business needs.
• Strong troubleshooting and root cause analysis

Travel Requirements:

• May require travel for business needs.

Working Arrangements:

• Work is performed in a remote environment with minimal exposure to health or safety hazards.