Thank you for considering Progyny!
Progyny is looking for a Manager, Provider Services to lead the Clinic Authorization Specialists and Clinic & Billing Specialists, driving team performance and ensuring a world-class provider and member experience. This role blends people leadership, process management, and cross-functional collaboration to drive operational excellence and a best-in-class experience for all stakeholders.
What you’ll do...
- Lead, coach, and mentor two Provider Relations Team Supervisors and about 20-30 team members to support development and performance
- Conduct regular 1:1s, performance reviews, and manage training for new roles and promotions
- Manage team operations including timecard approvals, interviews, and performance management (e.g., coaching, PIPs, terminations)
- Develop and maintain SOPs, metrics, and policies to ensure consistent process execution
- Support resolution of member complaints and escalations, and troubleshoot system/platform issues
- Collaborate cross-functionally to represent the voice of providers and agents, and support change management initiatives
- Contribute to project management efforts and help desk support as needed
About you...
- Minimum 3-5 years of supervisory/people management experience in a contact center
- Background in healthcare, health insurance, or employee benefits preferred
- Strong leadership skills with the ability to inspire, coach, and develop teams.
- Highly organized with excellent attention to detail and problem-solving skills
- Able to drive process improvement and cross-functional collaboration
- Empathetic communicator who values collaboration, continuous improvement and delivering exceptional service
Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.
About Progyny:
Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.
Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.
Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.
Our perks:
Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs to help you grow professionally and a mentorship program
Company social events to include annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $70,000 - $90,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.
Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.
If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected].
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