Manager, Program Services

Job Title: Manager, Program Services

Department: Membership Development

Reports To: Director, Program Services

Basic Function: The Manager, Program Services will provide education, engagement and analytics to our USA Hockey organization, our key partners like the NHL and our local member associations. This will also include supporting our events, delivering our new AI/Analytics projects and executing elements of our Integrated Marketing Program.

Essential functions and responsibilities include, but are not limited to:

Membership and Program Development

• Establish and maintain relationships with District, Affiliate, local association and our professional hockey partners.

• Provide support to local leadership through the development of tools, best practices, program development and leveraging data.

• Be an active member of problem solving and delivery for our new our new Microsoft Fabric driven AI and Analytics platform. This will include s

• Support the development of Power BI dashboards and learning Gen AI

• Deliver specific elements of our Integrated Marketing program including emails, social and video.

• Travel and support execution of 3-4 of our Tournament events

• Other duties as assigned.

People Leadership

• Foster a culture that encourages teamwork, open and constructive communication and a positive working environment.

• Collaborate with USA Hockey volunteers on all functions as listed above

• Established experience in customer relationship management is optimal.

Required Qualifications:

Education

· Bachelor’s degree required.

Experience

• 2-3 years' experience including Internships if just graduating from school

• Strong analytic background and experience in analysis platforms including Excel, SQL and AI tools

• Experience working with key leaders in true partnership

Skills

• Must have excellent communication, leadership, organizational, and management skills.

• Outstanding analytic skills

• Ability to make difficult and timely decisions.

• Strong relationship building skills required

• Strategic thinking, excellent written and verbal communication as well as problem solving skills are essential.

• Willingness to travel 4-5 times a year

• Ability to effectively manage several projects simultaneously is a must.

• Computer skills and ability and willingness to learn online systems quickly.

• Enthusiastic, positive attitude and strong work ethic.

Work Conditions:

• Standard office equipment

• Workspace within a multi-level building and indoor/outdoor ice arenas

• Extensive travel required

• This position does require occasionally working on nights and weekends.

Salary:

· $60,000 annually

This is a full-time position with an excellent benefit package including health, dental, vision, 75 hours vacation time, personal time, sick time, and 403B with a 4% match after six months.

Availability:

· Position to begin immediately at USA Hockey’s national headquarters in Colorado Springs, Colo.